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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

June 12, 2019

Great customer service! The customer service is always great with these guys. My service advisor Ronnie is always great to deal with and handles everything I need very quickl More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Rob, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 12, 2019

Great Michael Masri always is great in pointing me in the right direction enjoying my GMC. Blake and Philip where great help as well. Frank Brown is a great More

by memo_manolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Masri, Blake Silvas, Philip Jansen
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

memo_manolo, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 11, 2019

Had trouble with paint pealing and radio stopped working Brought my truck in to see what could be done with the paint pealing and when my radio stopped working. Service was quick to help out and let me know More

by Jeremy1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey & Sammy in service department
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Jeremy1025, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 10, 2019

We got good help Thanks for your business got a great truck. big change from a gas to a diesel. awesome truck would not want to go back to a gas for hauling a trailer More

by gfehr89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

gfehr89, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 10, 2019

Simple and easy. Couldn’t have asked for an easier process. I highly recommend using Texas Tech Credit Union as well. Hardest part was putting the key fob on the keych More

by MARCUSOWILSON
Friendliness
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

MARCUSOWILSON, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 10, 2019

Recall in Honda Pilot airbag Excellent service person and service provided. I called in the morning and the recall was complete in two hours after I left it. The service person ex More

by R. Brock
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

R. Brock, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 10, 2019

Always great and professional. Every time I get my oil change, my experience is very professional and very thorough. Tony, the service advisor was very helpful, informative and frie More

by shamoo4020024406
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony V. The service advisor and Terry the cashier.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

shamoo4020024406, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 10, 2019

Odds and ends that needed repair. Just several small things needed to be repaired and they jumped right on it and I got the vehicle back within 24 hours. Thanks so much. More

by Rat830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Bartolo
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Rat830, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 10, 2019

Customer Service A+ Super fast and easy! They helped me as soon as i drove up to the service center before i even got out of my car. Also, cheapest place I’ve ever been t More

by civic2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Dan Bryant, Kienan Beasley, Ricardo Alegria
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

civic2012, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 10, 2019

Fast, efficient, and on time The staff are friendly. I came for oil change and they addressed my vehicle's need in a fast and efficient manner. I got my vehicle readynin less than More

by Jamir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Jamir, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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