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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

June 08, 2019

Buying a late model pre-owned vehicle We were looking for a late model pre-owned vehicle. We had found two other vehicles at another dealership that we were considering and were prepared More

by GDSNSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

GDSNSS, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 08, 2019

Great Service Service department demonstrated excellent knowledge to solve my warranty problem. Did an excellent job correcting the problem. I was provided a very n More

by Happyg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sammy Perez; Corey McNeil
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Happyg, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 07, 2019

Treated with respect& now driving my dream vehicle Brian Cole was my sales man & he showed me several different vehicles. Drove ahyundai Vera Cruz but really liked the MazdaCX-5. It was being serviced, More

by gilleachandler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

gilleachandler, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 06, 2019

quick oil change and thorough review I had hit some water during one of the recent storms, so they did a check of the drive train during the oil change to verify that I didn't have any wa More

by theisey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

theisey, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 06, 2019

Vehicle service issues My rotors were beginning to warp and the service team fixed the problem within the same day. They were swamped but luckily they were able to see my Ho More

by iamtivo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean. Terry.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

iamtivo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 06, 2019

Great experience! The service people are very honest and work extremely efficiently. I had my car repaired at very fair cost and great experience. I highly recommended More

by Bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Bryan, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 06, 2019

Great service. Very satisfied Professional staff that goes the extra step to see that the customer is always completely satisfied. Part of the reason I buy Honda's. I strongly reco More

by KRELLER_WJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean L
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

KRELLER_WJ, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 06, 2019

Very pleasant service appointment. I was very happy with the service. It took almost the exact time they told me it would, and the price was less than estimated. The Customer lounge is More

by CLJones915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
They did not tell me their names.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

CLJones915, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 05, 2019

Awesome! As per usual,Very fast, professional, friendly and good quality service, Tony has always taken good care of me and my vehicles. He went out of his way More

by Saw2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony viera
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Saw2013, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 05, 2019

Very satisfied Mathew was very helpful and respectful. He was honest and made buying a vehicle a lot easier. He was very knowledgeable about the vehicles we were in More

by Satisfied buyer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Crastra, Michael (manager I think)
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Satisfied buyer, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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