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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

June 05, 2019

Amazing Dan was amazing and so helpful. I couldn’t have asked for a better car salesman. He helped us pick the car that would be good for us. More

by caitkellough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

caitkellough, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 05, 2019

Great sales team Steve sales mgr and Brian really worked hard to get me in the price range to meet my budget I am very satisfied with experience I had at Frank Brown A More

by mquintero54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve sales mgr and Brian salesman
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

mquintero54, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 05, 2019

Oil Change Hub As always I have received nothing but the Very Best fro Frankbrown GMC service department. Ronney has been outstanding & Terry the Cashier is Always a More

by JCdi4U2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronney & Terry the Cashier
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

JCdi4U2, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 05, 2019

Truck Service Well Done! Sammie was the service writer & he was friendly and helpful. Ramiro Gonzales was is the auto tech who repaired my Son's truck! Awesome Job! More

by EMgmc2019!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammie, service writer and Ramiro Gonzales, auto tech.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

EMgmc2019!, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 05, 2019

Great experience buying a CRV We bought a 2019 CRV, it was a great experience, we love the car so far. The sales process was quick and painless. We got the exact car that we wanted More

by cesardom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

cesardom, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 04, 2019

Oil change I’m always there when the doors open and get to work in plenty of time. But this time it took an hour and I was late to work. Don’t know if they were More

by cjhinojoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not work with sales.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

cjhinojoza, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 03, 2019

I had an excellent experience I brought my car early in the morning. I was updated on what my car needed and received it back the same day around 4. My car is running great now! More

by DT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember the name of my service writer but he was excellent.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

DT, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 03, 2019

Quick and Easy I had the pleasure of working with Mitchell. Mitchell made the entire process very easy for me. He was able to answer any question I had for him and h More

by sagefree25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

sagefree25, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 03, 2019

Purchase of a new 2019 Honda Pilot The dealership was very polite, professional and answered all my questions. I was not pressured into buying the car. I was very impressed with the t More

by ronnie.oneal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Crasta
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

ronnie.oneal, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 03, 2019

I purchased a used GMC. I was happy with the sale service. Ricardo Alegria was very nice on the phone before I went to the dealership. He was very informative and willing to More

by kennyreed1979
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

kennyreed1979, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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