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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
Vehicles
4.7
4,358 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

February 12, 2024

He didn't turn auto brights on like I had requested. He printed off instructions & highlighted it for me to do. All other items were taken care of. More

by TIA4
Recommend Dealer
Yes
Employees Worked With
Ronnie
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Feb 12, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 10, 2024

The Frank Brown Service Department does a great job in order to ensure that the work on my GMC Sierra always gets completed properly.. More

by Jcasaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello & Sammy Herrera have always provided great service
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Feb 10, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 10, 2024

Pretty okay wait times , good customer service as well . Always a smooth process More

by kyiajackson
Recommend Dealer
Yes
Employees Worked With
Don't remember name
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Feb 10, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 10, 2024

I got in early in the morning and they were ready to go. Also what let me know what they found and how they were going to fix it. More

by lindacantu5
Recommend Dealer
Yes
Employees Worked With
Paul Vera
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Feb 10, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 10, 2024

Everyone was very nice, And helpful Everybody was very nice and helpful. My car was in and out and was called the next day to make sure I had any questions or concerns. It's very very friendly will be goi More

by alrice10274
Recommend Dealer
Yes
Report | Print
Feb 10, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 10, 2024

I've had my Honda serviced there since I've owned it. Never been disappointed. I will visit again in the future. More

by bigjhernandez
Recommend Dealer
Yes
Employees Worked With
Paul
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Feb 10, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 10, 2024

I've worked with Dean in the past on getting work done and he's great to work with always appreciate the detail he provides when he's calling about any additional charges, etc. And I want to make a specia More

by Jjones7791
Recommend Dealer
Yes
Employees Worked With
Dean and the tech was Joshua Beavers who did an amazing job!
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Feb 12, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 10, 2024

I've taken my GMC to Frank Brown since I bought my car in 2010 and always received excellent customer care. I don't remember how long I have dealt with Ronnie, but he always calls me by name and listens to w More

by sskrabanek
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Feb 12, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 09, 2024

Easy to work with, efficient and kind So convenient, drive up and drive in then they are there to help More

by Sbuxkemper
Recommend Dealer
Yes
Employees Worked With
Sammy
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Feb 09, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 09, 2024

Never had a better experience purchasing a vehicle The staff were friendly and all went well More

by blainejohnson73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
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Feb 10, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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