Frank Brown Auto and Truck Ranch
Lubbock, TX
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The Best! One of the guys worked hard to save me money. I had an Extended warranty, that did not cover my problem. He knew I could not afford the repair and wen One of the guys worked hard to save me money. I had an Extended warranty, that did not cover my problem. He knew I could not afford the repair and went the extra mile to allow my car to be fixed. I am always impressed with their service. The cashier, Terry is always friendly and polite ! More
Better than I expected! the people were super courteous super-friendly the oil change happened a lot faster than even I thought it was going to take.the pricing was actually the people were super courteous super-friendly the oil change happened a lot faster than even I thought it was going to take.the pricing was actually really good and it's been a long time since I've actually went to an actual dealership for an oil change and I'm glad I came into Honda Frank Brown. More
Excellent customer service. The service department went above and beyond to provide tire rotation at no cost to me, even though that service was not part of my maintenance agreem The service department went above and beyond to provide tire rotation at no cost to me, even though that service was not part of my maintenance agreement. More
Great Paul is always very helpful! I’ve been doing business with him for almost 6 years. My new HR-V is exactly what I wanted for my first SUV. Thanks Frank Paul is always very helpful! I’ve been doing business with him for almost 6 years. My new HR-V is exactly what I wanted for my first SUV. Thanks Frank Brown Honda!!!! More
A very pleasant buying experience. Although competing dealerships gave Honda Ridgelines a poor rating, I stopped by Frank Brown dealership to see for myself. After finding very few used Although competing dealerships gave Honda Ridgelines a poor rating, I stopped by Frank Brown dealership to see for myself. After finding very few used Ridgelines anywhere on line, it was obvious that owners didn't want to part with their trucks. The salesman was very friendly and the manager helpful in showing me several alternatives. There was only one 2018 model left and it was a good color. My wife looked at it and said," There is nothing I don't like about it." The manager showed me several alternatives for financing it so we decided to buy it. The salesman even drove it to our house to complete the deal. The maintenance agreement also made good sense as these new vehicles are too complex for the owner to make repairs, so I gladly added one on. Six included oil changes also made the deal sweet. Frank Brown folks will do most anything to make the experience easy for you. Harvey Olney More
Oil change I would rather go to Frank Brown for my oil change than a local place. They already know my car and always ready. And they can give you a ride to w I would rather go to Frank Brown for my oil change than a local place. They already know my car and always ready. And they can give you a ride to where ever you need to go More
Great Service The whole experience was super easy and fast. Terry at the service desk really takes care of his customers. Glad I have them to rely upon. The whole experience was super easy and fast. Terry at the service desk really takes care of his customers. Glad I have them to rely upon. More
Frank Brown is the greatest Everyone takes interest in servicing my Odyssey. Terry the cashier even finds discounts for me and looks out for my satisfaction. Work is always pro Everyone takes interest in servicing my Odyssey. Terry the cashier even finds discounts for me and looks out for my satisfaction. Work is always prompt and well done. More
Great Very knowable very friendly. Very kind would use again Blake Silva’s was the best. Hard working always on time and knew what he was talking about Very knowable very friendly. Very kind would use again Blake Silva’s was the best. Hard working always on time and knew what he was talking about More
Another nice service visits I’m bad with names but all the employees I interacted with were nice. The service writer even took the time to show me how to reset the tire pressure I’m bad with names but all the employees I interacted with were nice. The service writer even took the time to show me how to reset the tire pressure indicator. The only complaint I have is the styrofoam cups for the coffee because they make it taste strange...or it might just be the coffee. :) More