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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,358 reviews
December 15, 2018
Seria 1500 Denali Phil has always been very helpful, professional and prompt. This is the second vehicle we have purchased from them and are very pleased with both veh Phil has always been very helpful, professional and prompt. This is the second vehicle we have purchased from them and are very pleased with both vehicles. More
by SGALLOWAY1956
Verified CustomerEmployees Worked With
Phillip Richardson
December 14, 2018
Communication The service rep kept me informed throughout the process which I appreciated. The repair required the ordering of parts which were on back order. When The service rep kept me informed throughout the process which I appreciated. The repair required the ordering of parts which were on back order. When the parts came the rep made every effort to ensure the repair process went smoothly and in a timely fashion. More
by bpardee1
Employees Worked With
Ronnie Botello
December 14, 2018
Oil change and system check Everyone at Frank Brown as always very welcoming and efficient. I highly recommend Service there especially for ladies that are on their own. They are Everyone at Frank Brown as always very welcoming and efficient. I highly recommend Service there especially for ladies that are on their own. They are respectful and do a great job. More
by sherry.wall.home
Employees Worked With
Terry and Tony
December 13, 2018
Great Service! Great Job! They were super friendly and helpful! They were busy and still managed to get my car back to me rather quickly! Thank you! Great Job! They were super friendly and helpful! They were busy and still managed to get my car back to me rather quickly! Thank you! More
by sheliak2
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Dan Bryant, Kienan Beasley, Ricardo Alegria
December 13, 2018
Great They were very friendly. They helped me understand how to operate car . They were very concerned about the car being clean and offered to es it a se They were very friendly. They helped me understand how to operate car . They were very concerned about the car being clean and offered to es it a second time. More
by celesteashley
Employees Worked With
Dan Bryant
December 13, 2018
Outstanding Customer Service I had the pleasure of working with Mr. Paul Vera. He was great at communicating back and forth with me and helped me find the perfect Denali. I had the pleasure of working with Mr. Paul Vera. He was great at communicating back and forth with me and helped me find the perfect Denali. More
by robertvaris
Employees Worked With
Paul Vera
December 13, 2018
Positive. Phone calls are at times to the service department are not answered. Overall, the service is good and employees are courteous. The customer waiting ar Phone calls are at times to the service department are not answered. Overall, the service is good and employees are courteous. The customer waiting area could be improved. More
by jayg0
Employees Worked With
Ricardo Alegria
December 12, 2018
Great Experience Have had a lot of experience purchasing vehicles with many different salesmen and dealerships. Working with this dealership & particular sales person Have had a lot of experience purchasing vehicles with many different salesmen and dealerships. Working with this dealership & particular sales person was effortless. Made the car buying process go by quickly and smoothly. Very pleased overall. More
by josborne
Employees Worked With
Tyson Hall
December 11, 2018
Bought a new vehicle Friendly knowledgeable staff. Explained the buying process thoroughly. Took me through the paperwork process quickly without unnecessary delay. Brian Friendly knowledgeable staff. Explained the buying process thoroughly. Took me through the paperwork process quickly without unnecessary delay. Brian Cole was very helpful all the way. More
by roycew2244
Employees Worked With
Brian Cole
December 11, 2018
Nice, quick and seemless Tony took great care me when I came 4 oil change, did it with a smile, Made me feel like I was at home, safe with no worries. Tony took great care me when I came 4 oil change, did it with a smile, Made me feel like I was at home, safe with no worries. More
by Candra
Employees Worked With
Terry Perkins
