Frank Brown Auto and Truck Ranch
Lubbock, TX
Filter Reviews by Keyword
By Type
Showing 4,358 reviews
Courtesy and friendly all the time Excellent work Courtesy and friendly and they also keep you up dated and progress on the work being done to your vehicle or any delays Excellent work Courtesy and friendly and they also keep you up dated and progress on the work being done to your vehicle or any delays More
Great!! Philip Jansen is very professional and knowlegable concerning my needs in a pickup. He answered every question I had. Philip was strait forward and ho Philip Jansen is very professional and knowlegable concerning my needs in a pickup. He answered every question I had. Philip was strait forward and honest. Other personal Albert and Steve very helpful and honest. I appreciate everybody I dealt with. More
Excellent service David Stroud took excellent care of us. He made the car buying process quite a pleasure. From beginning to end he made us feel like we were old friend David Stroud took excellent care of us. He made the car buying process quite a pleasure. From beginning to end he made us feel like we were old friends. More
TSI for registration renewal I brought my “13 Chevy Equinox in for a TSI before I could renew my vehicle registration. I have to GM cars expiring in October, so I had double duty I brought my “13 Chevy Equinox in for a TSI before I could renew my vehicle registration. I have to GM cars expiring in October, so I had double duty. Frank Briwn is just down Frankford from my house - very convenient. More
Warranty semi-annual service and TSI I purchased my ‘16 Buick LaCrosse from Frank Brown w/ the extended warranty. I have 2 GM cars, both registrations expiring in October, so I brought bo I purchased my ‘16 Buick LaCrosse from Frank Brown w/ the extended warranty. I have 2 GM cars, both registrations expiring in October, so I brought both in on consecutive days for the TSI. Very convenient and quick service. Both days- done before 9:00am. Pit stop fast service. More
Excellent customer service My service advisors are the best.! Always greet you with excellent customer service . They have the utmost concern and very consistent about caring f My service advisors are the best.! Always greet you with excellent customer service . They have the utmost concern and very consistent about caring for my vehicle.... !!!!!! More
Great Very friendly great service a great value and a. Thanks for helping me with the new pickup setting up my phone and on star Frank Brown is a wonderf Very friendly great service a great value and a. Thanks for helping me with the new pickup setting up my phone and on star Frank Brown is a wonderful dealership great service to Lubbock Texas More
Good service. Good deal! Darrel was extremely helpful, kind and gracious. We felt good about our purchase and the service. We also felt we had a fair price for our trade-in. Darrel was extremely helpful, kind and gracious. We felt good about our purchase and the service. We also felt we had a fair price for our trade-in. More
Great Service, Long Wait I would totally recommend this service department if it weren’t for the amount of time it takes to get in and out. Ronnie was great and notified me al I would totally recommend this service department if it weren’t for the amount of time it takes to get in and out. Ronnie was great and notified me along the way of service. I feel the queue is really backed up every time I need something done. It takes several days to get in. When you work from your vehicle, this is not optimal. More
poor poor service Pre ordered part. When it came on we dropped of the truck and they still kept it for 8 days. They said it was a 2 day job. Had to have a wrecker ser Pre ordered part. When it came on we dropped of the truck and they still kept it for 8 days. They said it was a 2 day job. Had to have a wrecker service pick it up after we got it back. The mechanic forgot to plug the transmission case. Mickey Mouse operation. Don't buy a truck from them. I will make sure all my friends and family know about there service. More