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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

October 18, 2018

Extremely excellent Excellent people and great service, they are a team and make sure you are comfortable. My car was serviced within a very timely manner thanks. More

by Brandyb83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 18, 2018 -

Frank Brown Auto and Truck Ranch responded

Brandyb83, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 18, 2018

Outstanding service I regularly have my maintenance routine in here because all employees are very friendly and accommodating. They tell and suggest whats best for your More

by Gj*kyle07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony viera or terry
Oct 18, 2018 -

Frank Brown Auto and Truck Ranch responded

Gj*kyle07, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 18, 2018

Fairly good service Thanks for not making me wait. I like the pull up area for service in the shade. There was a little lack of communication between service & parts on More

by Cat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy???
Oct 18, 2018 -

Frank Brown Auto and Truck Ranch responded

Cat, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 18, 2018

Service is good. I feel like they do a good job on my car and are honest. I would recommend to all my friends and family. Always happy with the service. More

by Honda12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 18, 2018 -

Frank Brown Auto and Truck Ranch responded

Honda12345, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 18, 2018

Great no pressure sales, quick service Very quick service, advised me of part needed, I declined, no pressure to make sale. All staff very friendly. Will return to this service center for m More

by Barnabyj2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
Oct 18, 2018 -

Frank Brown Auto and Truck Ranch responded

Barnabyj2010, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 18, 2018

Smooth, fast, and satisfied This was a smooth process. Kienan made sure to answer any questions I had. He sent me a video of the vehicle to answer a question I had about the spac More

by Joseph Lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Oct 18, 2018 -

Frank Brown Auto and Truck Ranch responded

Joseph Lopez, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

October 17, 2018

Great customer service It was a really quick process and nice staff. Everything went smooth and got the car my daughter needed. Great customer satisfied. She is happy More

by mari_hern4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly, Tyson Hall
October 17, 2018

Loyalty We have bought our last nine cars from Frank Brown in Lubbock Texas. We appreciate the effort they make to find the vehicle we specify and make the d More

by Richardsm0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Oct 17, 2018 -

Frank Brown Auto and Truck Ranch responded

Richardsm0, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 17, 2018

Vehicle purchase I was treated with upmost respect and had my questions answered quickly and completely. I felt very comfortable with the help I needed. I would like More

by linda71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Oct 17, 2018 -

Frank Brown Auto and Truck Ranch responded

linda71, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

October 16, 2018

Great experience and great car repair service Frank Brown Service Center took care of my car repair needs. Because they needed to keep my car gave me a liner car to use. More

by lheinrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Oct 16, 2018 -

Frank Brown Auto and Truck Ranch responded

lheinrich, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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