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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

October 08, 2018

Great experience I walked in they were there to help me right away. I told them what i was looking for payment i could do and drove away with a brand new honda civic More

by jasperca63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bennett , Dan Bryant
Oct 09, 2018 -

Frank Brown Auto and Truck Ranch responded

jasperca63, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda Civic and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

October 07, 2018

Super Friendly, Helpful, Fast Service Ricardo was very attentive to our personal needs and had a great attitude through out our entire car buying experience! We definitely recommend shoppi More

by Pete C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Oct 07, 2018 -

Frank Brown Auto and Truck Ranch responded

Pete C, Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have help with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 06, 2018

Very good car buying experience Not sure if this if for the purchase of our vehicle or for the installation of our roof rack but both were great experiences. Sales guys were great a More

by tkpcolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Masri , Phillip Richardson
October 06, 2018

Straight forward, easy and attentive. Michael was awesome! He was so easy to talk with, flexible and friendly. It was all about making our experience a good one. He was there it in the bac More

by TBATTEN28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bennett
October 05, 2018

Oil change Wonderful!! Will continue to come!! The service guys were wonderful and terry the office guy was amazing!! Great customer service!! Won’t change servi More

by zelenalgarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 05, 2018 -

Frank Brown Auto and Truck Ranch responded

zelenalgarcia, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 04, 2018

Fast Friendly & Professional We always receive great service with the whole team and trust them to perform A-1 work on our vehicle . They do not replace unnecessary parts . More

by gene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy C., Blake Silvas
Oct 04, 2018 -

Frank Brown Auto and Truck Ranch responded

gene, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 04, 2018

Concerns addressed! We were headed out of town on vacation and wanted to make sure that our concerns about the A/C were addressed. We weren’t sure if it wasn’t working p More

by safetyGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember
Oct 04, 2018 -

Frank Brown Auto and Truck Ranch responded

safetyGirl, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 04, 2018

Time to replace TPMS sensor I had the TPMS light on on our dashboard display. Took Ridgeline in and had it checked — it required a new sensor for left rear tire. But at 138,0 More

by daltonjantzen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy C
Oct 04, 2018 -

Frank Brown Auto and Truck Ranch responded

daltonjantzen, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 04, 2018

Best Dealership Experience This has single-handedly been the best experience I’ve ever had at a dealership. I was a little picky, but I knew exactly what kind of vehicle I wante More

by ycamsiwel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stradley
Oct 04, 2018 -

Frank Brown Auto and Truck Ranch responded

ycamsiwel, Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 04, 2018

Great service The service department was extremely helpful! We were in and out in know time. Everyone was helpful and knowledgeable. Terry did a wonderful job takin More

by tboyd007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 05, 2018 -

Frank Brown Auto and Truck Ranch responded

tboyd007, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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