Frank Brown Auto and Truck Ranch
Lubbock, TX
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Great Service department is always very friendly, always smiling very polite fast service really enjoyed talking to the guys I I will always recommend frien Service department is always very friendly, always smiling very polite fast service really enjoyed talking to the guys I I will always recommend friends 2 them for an oil change More
Fast service They were fast and convenient. I was not expecting them to finish my car so fast. The did a great job and were friendly. My service agent was awesome They were fast and convenient. I was not expecting them to finish my car so fast. The did a great job and were friendly. My service agent was awesome in getting my vehicle back to so quick. More
Easy experience When you think of buying a car new or used, most of the time you think it's going to be a long tedious process. I was able to fill out the applicatio When you think of buying a car new or used, most of the time you think it's going to be a long tedious process. I was able to fill out the application on my phone got a call within 30 min and the paperwork and deal process took about 30 min! Very impressed and customer service is awesome! More
Dealership Change I have always traded with another dealership before. Frank Brown heard my complaints about the service department at the other dealership. My future e I have always traded with another dealership before. Frank Brown heard my complaints about the service department at the other dealership. My future experience will help me with any future purchases at Frank Brown. Ok service department, you will either make the call on the next sell or cause a change in dealerships. I am depending on you to may it a Great New Dealership experience. More
Great customer service The customer service is always great. The staff is friendly and knowledgeable . I have never had to wait very long. If you do have a bigger job, they The customer service is always great. The staff is friendly and knowledgeable . I have never had to wait very long. If you do have a bigger job, they will transport you to work or home. More
Excellence in customer service, as always Frank Brown Honda Service Center helped me with my oil change and changing my air filter. Terry, especially, was super helpful in explaining to me wh Frank Brown Honda Service Center helped me with my oil change and changing my air filter. Terry, especially, was super helpful in explaining to me what everything meant and what the benefits are. I trust my Honda with team Frank Brown. More
good service They got right on my service and it was done quickly so I was able to get my truck back by 10am same day. Thanks They got right on my service and it was done quickly so I was able to get my truck back by 10am same day. Thanks More
Great service Great service. Always friendly staff and great service rates. Express service gets you in and out quickly and with exactly what you want as well as a Great service. Always friendly staff and great service rates. Express service gets you in and out quickly and with exactly what you want as well as a full check and report. More
Battery replacement Problem w battery was quickly diagnosed & resolved by Sammy Perez & service technician. I am always pleased w their customer & repair services. Happy Problem w battery was quickly diagnosed & resolved by Sammy Perez & service technician. I am always pleased w their customer & repair services. Happy to own GMC. More
Recalled Airbags I called these guys on multiple occasions to get my airbags fixed and every time they told me to bring it in and they’d get it taken care of no proble I called these guys on multiple occasions to get my airbags fixed and every time they told me to bring it in and they’d get it taken care of no problem. Very nice and helpful, they took me to work on the opposite side of town and were very accommodating! The gentleman that drove me was super sweet. They even let my boyfriend pick it up so it wouldn’t be stuck there over the weekend when I wasn’t able to get off work before they were going to close. More