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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

October 03, 2018

Great Service department is always very friendly, always smiling very polite fast service really enjoyed talking to the guys I I will always recommend frien More

by Amy Anita 22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Oct 03, 2018 -

Frank Brown Auto and Truck Ranch responded

Amy Anita 22, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 03, 2018

Fast service They were fast and convenient. I was not expecting them to finish my car so fast. The did a great job and were friendly. My service agent was awesome More

by O-lo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Oct 04, 2018 -

Frank Brown Auto and Truck Ranch responded

O-lo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 02, 2018

Easy experience When you think of buying a car new or used, most of the time you think it's going to be a long tedious process. I was able to fill out the applicatio More

by vfranco_08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
Oct 02, 2018 -

Frank Brown Auto and Truck Ranch responded

vfranco_08, Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We look forward to servicing your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 01, 2018

Dealership Change I have always traded with another dealership before. Frank Brown heard my complaints about the service department at the other dealership. My future e More

by D D M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Oct 01, 2018 -

Frank Brown Auto and Truck Ranch responded

D D M, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown. We appreciate the opportunity to have helped with the purchase of your new vehicle and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

October 01, 2018

Great customer service The customer service is always great. The staff is friendly and knowledgeable . I have never had to wait very long. If you do have a bigger job, they More

by Happy camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony V, Terry, Robert L,Bobby, Mark P
Oct 01, 2018 -

Frank Brown Auto and Truck Ranch responded

Happy camper, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Oct 08, 2018 -

Frank Brown Auto and Truck Ranch responded

Happy camper, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 01, 2018

Excellence in customer service, as always Frank Brown Honda Service Center helped me with my oil change and changing my air filter. Terry, especially, was super helpful in explaining to me wh More

by texaslws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 01, 2018 -

Frank Brown Auto and Truck Ranch responded

texaslws, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 01, 2018

good service They got right on my service and it was done quickly so I was able to get my truck back by 10am same day. Thanks More

by flatlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy, Philip Jansen
September 28, 2018

Great service Great service. Always friendly staff and great service rates. Express service gets you in and out quickly and with exactly what you want as well as a More

by jssaenz86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Dan Bryant, Kienan Beasley, Ricardo Alegria
Sep 28, 2018 -

Frank Brown Auto and Truck Ranch responded

jssaenz86, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 28, 2018

Battery replacement Problem w battery was quickly diagnosed & resolved by Sammy Perez & service technician. I am always pleased w their customer & repair services. Happy More

by canyon2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Perez
Sep 28, 2018 -

Frank Brown Auto and Truck Ranch responded

canyon2016, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

September 28, 2018

Recalled Airbags I called these guys on multiple occasions to get my airbags fixed and every time they told me to bring it in and they’d get it taken care of no proble More

by Frank Brown
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cant really recall names, I think Dan was the guy. My driver, a gentleman was sooo sweet, Dan Bryant
Oct 01, 2018 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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