Frank Brown Auto and Truck Ranch

Oil change & tire rotation Ran my car by for an oil change and rotation, the service guys were fast and had me in and out in a hour. Terry was amazing making sure I knew my vehi Ran my car by for an oil change and rotation, the service guys were fast and had me in and out in a hour. Terry was amazing making sure I knew my vehicle was finished before I had a meeting. All the guys especially Terry were friendly and had wonderful customer service! More

Fast and efficient Crew is always pleasant and knowledgeable. I went in for routine oil change that was super quick! I enjoy doing business with everyone in service de Crew is always pleasant and knowledgeable. I went in for routine oil change that was super quick! I enjoy doing business with everyone in service department. More

First car in US This is our first vehicle purchase as a couple, and the people from Frank Brown have been very helpful and were ready to answer all our questions. Sin This is our first vehicle purchase as a couple, and the people from Frank Brown have been very helpful and were ready to answer all our questions. Since we have just moved to the US, they gave us all other options to push through with this purchase. Made it easy for us to understand how the car works. Thank you and keep up the good work! More

Tire fixed Fast & polite service, Terry is alwYs so nice ! Love that I can just run by and get a tire fixed in such a short time! Thank you Honda Fast & polite service, Terry is alwYs so nice ! Love that I can just run by and get a tire fixed in such a short time! Thank you Honda More

Good experience Getting my oil changed at this location was quick and easy. I drove into the service center and was helped immediately and my car was taken care of wi Getting my oil changed at this location was quick and easy. I drove into the service center and was helped immediately and my car was taken care of within 30 minutes. More

Quick and courteous I went to get a new key and key fob...they said it would take an hour. It was half an hour and I was out the door. I went to get a new key and key fob...they said it would take an hour. It was half an hour and I was out the door. More

Terrible Experience I scheduled an appointment 2 weeks in advance for my engine light being on. I showed up for my appointment and was told they did not have an appointm I scheduled an appointment 2 weeks in advance for my engine light being on. I showed up for my appointment and was told they did not have an appointment for me. They told me they would be able to get to it soon and would let me know what they find. Six hours later I call and they still have not looked at it, but say that it is next in line and to expect a call in the next couple of hours. I didn't hear from them the rest of that day or the next morning. I called the next morning at 11 and was told they still haven't seen it. They repeated that they would get to it soon. I heard back several hours later and was told that they found the issue and that the throttle body position sensor needed to be replaced and it would cost $355. I asked for the part number to price it myself. I checked with two places and both confirmed the part number did not fit my vehicle but an equivalent was $20-30. I went to the dealer the following morning to pick up my truck and was told the technician still had his scanner plugged in to it and he was on a test drive. They told me he should be back any minute. Thirty minutes later they pull my truck around and charge me $99. The paperwork included no diagnostic information at all. Everything about this experience was unacceptable. I will not be returning. More

Running boards installed. Went in for an oil change. Inquired about having running boards out on my Pilot. They quoted a price- I accepted. They ordered the running boards on F Went in for an oil change. Inquired about having running boards out on my Pilot. They quoted a price- I accepted. They ordered the running boards on Friday and I went back to Lubbock the next Friday and had them installed. They look great and I was only there an hour!! Awesome job. More

Great customer service! The staff is very friendly and informative. The facility is clean, kid friendly, and comfortable. I only waited a maximum of 15 minutes! Well deserved The staff is very friendly and informative. The facility is clean, kid friendly, and comfortable. I only waited a maximum of 15 minutes! Well deserved 5 out of 5 More

Body work on my car I was very happy with the way my car looked. Everyone was very nice and helpful. The wait was not bad. My whole experience was good. Thank you for I was very happy with the way my car looked. Everyone was very nice and helpful. The wait was not bad. My whole experience was good. Thank you for the help. More