Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Frank Brown Auto and Truck Ranch
Lubbock, TX
4,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 4,357 reviews
August 14, 2018
Oil change & inspection sticker. Very prompt service with extra help on explaining where I could obtain my new license faster. Excellent service. I would recommend the service to anyo Very prompt service with extra help on explaining where I could obtain my new license faster. Excellent service. I would recommend the service to anyone. More
by barbarawitt9832
Verified CustomerEmployees Worked With
Tyson Hall
August 14, 2018
I love the service department! Thank you for the great service. I always enjoy coming to Frank Brown Honda and meeting with the wonderful staff there. Everyone is always helpful. Thank you for the great service. I always enjoy coming to Frank Brown Honda and meeting with the wonderful staff there. Everyone is always helpful. More
by Me
Employees Worked With
Rudy
August 14, 2018
Honda Service! Rudy was great!!! He was sooo helpful and made sure I left happy with my car before the weekend!!! Very great service I will definitely be returning! Rudy was great!!! He was sooo helpful and made sure I left happy with my car before the weekend!!! Very great service I will definitely be returning! More
by kaitlynn.moralez95
Employees Worked With
Rudy Ciseneros
August 13, 2018
Great Service Quick and easy process from negotiations to finance. They were willing to reasonably negotiate on our trade as well as the price of the new car. Quick and easy process from negotiations to finance. They were willing to reasonably negotiate on our trade as well as the price of the new car. More
by TCWILLIAMS807
Employees Worked With
Tyson Hall, Dan Bryant
August 13, 2018
Kienan was Awesome!!! Had a bad experience with another car company. I was buying a car from Reagor Dykes before they went under. It had been about 2 weeks dealing with the Had a bad experience with another car company. I was buying a car from Reagor Dykes before they went under. It had been about 2 weeks dealing with their disaster, so I decided to go somewhere else.Went to Frank Brown, just to look, and ended up getting a really great car for a really good deal. More
by tx49erfan
Employees Worked With
Ramon? , Kienan Beasley
August 13, 2018
Great Sammy was great. Very easy to work with and he knew immediately what could possibly be causing the issues. He was able to get my vehicle in and out in Sammy was great. Very easy to work with and he knew immediately what could possibly be causing the issues. He was able to get my vehicle in and out in a timely manner. More
by EVELYN72USA
Employees Worked With
Sammy Perez - service advisor
August 13, 2018
I buy all my cars here. Never been ripped off, the guys here are always helpful and smiling, great prices and they actually work to get me the lowest rates. Love this place, Never been ripped off, the guys here are always helpful and smiling, great prices and they actually work to get me the lowest rates. Love this place, won't shop anywhere else. More
by jiffy2006
Employees Worked With
Brian Cole
August 10, 2018
Replacing an LED light Rudy (don’t know last name) and the gentleman who takes care of payment in the service dept are top notch and nice guys! They always take good care of Rudy (don’t know last name) and the gentleman who takes care of payment in the service dept are top notch and nice guys! They always take good care of me. More
by stevesauceda
Employees Worked With
Rudy
August 10, 2018
First Car The dealership, especially Phillip, went out of their way to help me purchase this car. I live in Odessa, and they made it possible for me to get pape The dealership, especially Phillip, went out of their way to help me purchase this car. I live in Odessa, and they made it possible for me to get paperwork started from there so that it didn’t take hours to do it at the dealership. Their professionalism and efficiency are top notch! More
by Panchobobby04
Employees Worked With
Philip Jansen
August 10, 2018
Always superior I have purchased several vehicles from Frank Brown. They always have superior service. I am always pleased with the staff's cheery disposition and cou I have purchased several vehicles from Frank Brown. They always have superior service. I am always pleased with the staff's cheery disposition and courteous service. Thank you! More
by lisa_womack
Employees Worked With
Tony
