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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,355 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,355 reviews
August 08, 2018
Amazing experience as usual! The employees and service are both great. The employees are friendly, knowledgeable, and helpful. They explained to me the pieces needed to be changed The employees and service are both great. The employees are friendly, knowledgeable, and helpful. They explained to me the pieces needed to be changed and did a fantastic job at a very reasonable price. More
by emaadi
Verified CustomerEmployees Worked With
I don't know the name of the employee I worked with.
August 08, 2018
Oil change Thank you to terry for always being so kind. My car was taken care of and the oil change was very quick this day! Always appreciate kind people! Thank you to terry for always being so kind. My car was taken care of and the oil change was very quick this day! Always appreciate kind people! More
by meredwards418
Employees Worked With
Terry
August 08, 2018
Oil change Faster then what I thought that it was going to be thank you for the service and see you on the next 3000 miles thanks Faster then what I thought that it was going to be thank you for the service and see you on the next 3000 miles thanks More
by bm1torres
Employees Worked With
Rudy
August 08, 2018
Outstanding personnel Each time we visit Frank Brown we are impressed with the friendly personnel, and ease of purchasing a vehicle. We have been using Frank Brown for year Each time we visit Frank Brown we are impressed with the friendly personnel, and ease of purchasing a vehicle. We have been using Frank Brown for years and will use them for years to come. More
by TROYANDJANIE
Employees Worked With
August 08, 2018
Great customer service Philip went above and beyond to help me find the right vehicle for my needs and budget! I will definelty be a returning customer and highly recommend Philip went above and beyond to help me find the right vehicle for my needs and budget! I will definelty be a returning customer and highly recommend them to anyone in search of a new vehicle. More
by Buffym73
Employees Worked With
August 08, 2018
Wonderful and helpful Mr.Jansen was very friendly and made buying my 1st vehicle a wonderful experience! Thank you so much! I would definitely recommend Frank Brown to anyo Mr.Jansen was very friendly and made buying my 1st vehicle a wonderful experience! Thank you so much! I would definitely recommend Frank Brown to anyone looking for a positive experience! More
by mssadiearmistead
Employees Worked With
August 07, 2018
Colton Honda Purchase We had an outstanding sales experience at Frank Brown. Our salesman, Dan Brown was professional, courteous and very informative. He reviewed our nee We had an outstanding sales experience at Frank Brown. Our salesman, Dan Brown was professional, courteous and very informative. He reviewed our needs and answered every question. I will highly recommend Frank Brown in the future and plan to return any time I need to make a vehicle purchase. More
by kkiser26
Employees Worked With
Dan Bryant
August 07, 2018
Great dealership This was by far the best car buying experience my wife and I have had. The salesman that helped us was a wealth of knowledge and everyone was super ni This was by far the best car buying experience my wife and I have had. The salesman that helped us was a wealth of knowledge and everyone was super nice. We were in and out with a new car in less than 2 hours including the test driving and picking out our new car. More
by sduncan2002
Employees Worked With
Bernardo Ottoni
August 07, 2018
Warranty Repair Performed Without Conflict Our new 2018 Odyssey Touring experienced a dead battery twice in three days. We jump started it and took it to FranK Brown on a Friday afternoon. Th Our new 2018 Odyssey Touring experienced a dead battery twice in three days. We jump started it and took it to FranK Brown on a Friday afternoon. They had no one available, but kept it through the weekend and returned it to us on Monday with a new battery. No conflict. Other than the inconvenience of being from out of town, having to arrange transportaiton, and being without use of the vehicle for three days, it was a reasonably nice experience. We have owned Hondas from Frank Brown for years and are always treated with courtesy and professionalism. More
by rjestes3
August 06, 2018
Complete Service Satisfied with all areas; met my requests. While waiting for car, always asked if I needed anything. When car was delivered, I was given a complete tu Satisfied with all areas; met my requests. While waiting for car, always asked if I needed anything. When car was delivered, I was given a complete tutorial. Thank you. More
by oldpeteacher
Employees Worked With
Brian Cole
