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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,270 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,270 reviews

July 02, 2018

Great experience at Frank Brown! I was very impressed with the selection of vehicles, and the staff was very helpful. Salesman Brian Cole was outstanding. I look forward to a long r More

by mikemotheral
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
Jul 02, 2018 -

Frank Brown Auto and Truck Ranch responded

Mike, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 29, 2018

Polite, helpful, generous, efficient buying experience This latest car swap with The Frank Brown Honda dealership now totals 6 autos in 18 years of marriage. We keep coming back. They’re doing something ri More

by pipkinsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2018 -

Frank Brown Auto and Truck Ranch responded

pipkinsw, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 29, 2018

Great place The staff was very friendly, and I didn't have to wait very long at all. The staff at Frank Brown has always been very nice and helpful. More

by hoss3322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
Jun 29, 2018 -

Frank Brown Auto and Truck Ranch responded

hoss3322, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 29, 2018

A great experience I really appreciate the way my salesman, Blake Silvas, assisted me in choosing the correct vehicle for my needs. He helped me find the right one. More

by DANDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas
Jul 02, 2018 -

Frank Brown Auto and Truck Ranch responded

Dan, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 28, 2018

Regular Service I have already left a review, but here it goes again. I went in for a regular oil change and told the gentleman that I was also taking a trip and he More

by PATSYHOGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Cisneros
Jun 28, 2018 -

Frank Brown Auto and Truck Ranch responded

Patsy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 28, 2018

Oil change and interior repairs We came in for an oil change and to fix the handle on the interior passenger door. Rudy was wonderful! He communicated everything clearly and was supe More

by jphodgins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Cisneros
Jun 29, 2018 -

Frank Brown Auto and Truck Ranch responded

jphodgins, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 27, 2018

The best service center in Lubbock! Dean and co-workers at Frank Brown provide services that are always in the best interest of the customer. We have four Honda vehicles and we know with More

by rjlascano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless, Rudy Cisneros
Jun 27, 2018 -

Frank Brown Auto and Truck Ranch responded

rjlascano, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 27, 2018

Great service and no hassle purchase Very accommodating sales person and business manager very efficient It took a short once I purchased the pickup to be driving it off. Also rages wer More

by jbeard63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
June 26, 2018

I had a great experience I was not looking forward to buying a car but Brett really did a good job I'll be buying another vehicle from him this week. More

by THOMPSON535
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Powell
Jun 26, 2018 -

Frank Brown Auto and Truck Ranch responded

Thompson535, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 26, 2018

Great team of people Bought the 1500 sierra over the phone. People there were on top of their game. Every body was honest, we made the deal and two days later drove five h More

by fmadrid0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lunda, Brian Cole, and Mitchell Jones.
Jun 26, 2018 -

Frank Brown Auto and Truck Ranch responded

fmadrid0, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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