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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,270 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,270 reviews

June 26, 2018

A class a service center I have been a customer of Honda dealership for about a year and half. The service I have received from the service department is the best. Lightyears More

by rufusw300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudyard Cisneros and Ramon constancio
Jun 27, 2018 -

Frank Brown Auto and Truck Ranch responded

rufusw300, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 25, 2018

Service Dept. Every service work I have done at Frank Brown has always been a great experience. I know they will take good care of me and my car. More

by dgmy3sons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Dean and Terry(cashier)
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

dgmy3sons, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 25, 2018

Prompt service We took our 2017 GMC Acadia in for state inspection and was promptly given the service. Staff was very friendly and courteous. We plan to return whe More

by TEG81434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know name.
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

Teg81434, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 25, 2018

Friendly, quick, effective They were very friendly from the start. Found a truck and they had it pulled washed and ready to go before payment was even finalized. No charging to More

by josh.tarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

Josh, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown. We appreciate the opportunity to have helped with the purchase of your new vehicle and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 25, 2018

Oil and filter change Quick and thorough. Came in late in the day and was able to accommodate me. Also answered questions I had about some needed warranty work. More

by randy.sellers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

Randy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 25, 2018

Great salesman and company! We had the best experience with Frank Brown. The salesman was absolutely wonderful. He was respectful and not pushy like others. It was so great doing More

by alymccarter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

Alyssa, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 25, 2018

Great customer service This dealer works fast and is very friendly. Phil is amazing at helping us with all questions. He went through step by step with all functions of the More

by hplusq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

hplusq, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 24, 2018

Great experience My wife and I were looking to get a bigger vehicle for our family of 5 we knew it would be a long shot cuz we had been to several dealerships that tol More

by Daddypunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

Daddypunn, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2018 GMC Acadia and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 22, 2018

Great Service! I took my 2018 Honda Accord to be serviced at Frank Brown earlier this week. I needed an oil change and a tire rotation and I was afraid that I would More

by Jmtg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy and Terry
June 22, 2018

Frustrated Because the truck still showing the service message after a day out of the shop feels like they didn't even looked deep into the problem More

by teban_ms
Recommend Dealer
No
Employees Worked With
A guy name sammy
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

teban_ms, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I am sorry to hear that we failed to meet your expectations during your recent service visit. I have shared your comments with Corey McNeil, GMC Serivce Manager and Sammy Perez, GMC Service Advisor. Cordially, Rick Swindell IT Director Frank Brown GMC

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