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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,270 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,270 reviews

June 21, 2018

Good people We love Frank Brown. The people are always so welcoming. They find us the best deals and work with our budget. Philip Jansen in sales, Chris in financ More

by Familyride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris in finance and Ronnie in the service Department
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Jun 21, 2018 -

Frank Brown Auto and Truck Ranch responded

Familyride, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new vehicle and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 21, 2018

Car sales Cars are overly priced for used cars. Not willing to negotiate want you to finance instead of cash so they get more money out of you. More

by debbie.anderson9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Ottoni
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Jun 21, 2018 -

Frank Brown Auto and Truck Ranch responded

Debbie, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown. Unfortunately, there are times that we are unable to meet the specific purchasing requirements of our customers. We do wish you the best in your next vehicle purchase and hope that we can be of service in the future. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 21, 2018

Great experience This was a nice experience with qualified people To help with my car buying.Never felt pressured or rushed with my decision. Would recommend this dea More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2018 -

Frank Brown Auto and Truck Ranch responded

Debbie, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 21, 2018

Amazing Paul and his team were amazing. They helped me get into a vehicle hassle free. I recommend this place to anyone that is looking for a new/used vehicle More

by ASHLEYNICOLE17S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul vera
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Jun 22, 2018 -

Frank Brown Auto and Truck Ranch responded

Ashley, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 20, 2018

Oil change Courteous service, they met their timeline to change the oil and check of my diesel pickup. I called in the morning for an appointment at 1pm. All wen More

by Snappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy and Ronnie in Service
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Jun 20, 2018 -

Frank Brown Auto and Truck Ranch responded

Snappy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 20, 2018

Very good gust service with Richard. He did a good job with us and was very patient with both me and my wife. He did a grate job More

by winstonstice1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2018 -

Frank Brown Auto and Truck Ranch responded

Winston, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 20, 2018

Pleasant buying experience Dan Bryant was great to work with. He worked hard to get the CRV I wanted and price I was willing to pay. I would recommend him to my friends and fa More

by denise9611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
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Jun 21, 2018 -

Frank Brown Auto and Truck Ranch responded

Denise, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2018 Honda CR-V and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 19, 2018

Oil change Great service, eveeryone is nice and friendly. Enjoy the popcorn and complimentary water. Also quick service. I also enjoy being able to watch TV an More

by jgcastaneda67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2018 -

Frank Brown Auto and Truck Ranch responded

jgcastaneda67, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 19, 2018

Always fantastic and friendly service The service staff at Frank Brown are always friendly and ready to help me keep my Honda running great! They are very knowledgeable and as well as hone More

by ymastevens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Cisneros
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Jun 19, 2018 -

Frank Brown Auto and Truck Ranch responded

ymastevens, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 18, 2018

Back bumper repair Analysis, ordering of parts, and final repair done in a professional and timely manner. Would recommend this Customet Service Center to others needing More

by Paula C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Peckman, Neil Thompson
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Jun 18, 2018 -

Frank Brown Auto and Truck Ranch responded

Paula, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Customer Care Center. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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