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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,270 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,270 reviews

June 04, 2018

Low tire had a nail in it Thanks for getting my tire fixed and in and out so i could get back to work. Always a pleasure to get my car serviced. More

by slram1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Ottoni
Jun 04, 2018 -

Frank Brown Auto and Truck Ranch responded

slram1980, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 04, 2018

Oil change and inspection They were so awesome. Got done quickly and the best price in town. I would come here over any other place, they accommodated me to get my inspection s More

by kaylalevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Sauceda
Jun 05, 2018 -

Frank Brown Auto and Truck Ranch responded

Kay, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 03, 2018

Excellent people We have purchased several vehicles from Frank Brown over the years and they always friendly and treat us with respect and like we are family. More

by Aluther
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2018 -

Frank Brown Auto and Truck Ranch responded

ALuther, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2018 GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 03, 2018

New Acadia We have purchased here before and have been using the service department for years. We are satisfied customers. The salesman gave us several options t More

by Love_My_Acadia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2018 -

Frank Brown Auto and Truck Ranch responded

Love_My_Acadia, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2018 GMC Acadia and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 01, 2018

Quick and easy deal I was able to handle the entire deal by text with Philip after the test drive. This allowed me to get back to work and not waste the afternoon sitting More

by Tory15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2018

Excellent Helped me look for the car I wanted and went over everything in detail about the car and was very nice and genuine. The dealer had patience with me ev More

by elida1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Ottoni
Jun 01, 2018 -

Frank Brown Auto and Truck Ranch responded

Elida, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2018 GMC and look forward to servicing your new GMC in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 01, 2018

oilchange in my chrysler 300. almost ruined my motor Went in for my oil change and used frank brown as per my warranty demands. They kinked the oring and gave the car back to me without checking. By th More

by nashlandscaping
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont remember names
Jun 04, 2018 -

Frank Brown Auto and Truck Ranch responded

nashlandscaping, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I am sorry to hear that we failed to meet your expectations during your recent service visit. I have review your comments with Corey McNeil, GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

June 01, 2018

Oil change Since buying my used vehicle from Frank Brown I have been getting the oil changed there. The challenge is this is a Ford diesel at a GMC dealership! T More

by Snappy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
Jun 04, 2018 -

Frank Brown Auto and Truck Ranch responded

Snappy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 01, 2018

Pleasant exoerience I generally do like the process of buying a new car, but at Frank Brown I found the process very easy with no pressure to hurry and complete the deal. More

by ricky.walker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2018 -

Frank Brown Auto and Truck Ranch responded

Ricky, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2018 GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 31, 2018

AWSOME DEALERSHIP EXCEPTION SAELMAN !!! Ken was Exceptional, Knowledgeable, and polite Frank Brown is certainly lucky to have such an amazing salesman. It was a pleasure dealing with Ken and More

by darrylculver07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018 -

Frank Brown Auto and Truck Ranch responded

Darryl, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2018 GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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