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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,270 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,270 reviews
May 28, 2018
Oil Change/Tire Rotation Ronnie always takes excellent care of us. He is always very friendly and eager to help. He’s the biggest reason we keep going back to Frank Brown for Ronnie always takes excellent care of us. He is always very friendly and eager to help. He’s the biggest reason we keep going back to Frank Brown for service. More
by bill.robles
Verified CustomerEmployees Worked With
Ronnie
May 28, 2018
Ford Expedition Great experience! All questions were answered thoroughly and the customer service was good. We did not feel pressured and throughout the process most Great experience! All questions were answered thoroughly and the customer service was good. We did not feel pressured and throughout the process most of the things we wanted were met. More
by mrodriguez2285
Employees Worked With
May 28, 2018
Extremely satisfied The service was done quickly and my down time was short.. The problem was explained clearly and in a professional manner. I did have some wiry, and th The service was done quickly and my down time was short.. The problem was explained clearly and in a professional manner. I did have some wiry, and they were all answered to my satisfaction. More
by mimipapa2
Employees Worked With
Dean
May 28, 2018
Oil change and tire rotation The service is always excellent. The techs are very friendly. I live in Hobbs, New Mexico but drive up because of the service every time. The service is always excellent. The techs are very friendly. I live in Hobbs, New Mexico but drive up because of the service every time. More
by stevesauceda
Employees Worked With
Terry
May 28, 2018
Quick and simple I am happy with my experience with this dealership.. The car I bought is nice and exactly what I needed. The only thing was the two tires in the back I am happy with my experience with this dealership.. The car I bought is nice and exactly what I needed. The only thing was the two tires in the back were worn out. Other than that , everything was good. More
by sandyrb4
Employees Worked With
Dusty Harrison
May 26, 2018
Great Job Service was fast, comfortable waiting area, staff were friendly, approachable and willing to help. Answered all queries in good manner and showed know Service was fast, comfortable waiting area, staff were friendly, approachable and willing to help. Answered all queries in good manner and showed knowledgeable with their work. More
by rapt0711
Employees Worked With
Terry
May 25, 2018
Warranty on tailgate on 2018 Chevy Silverton Great service wish sales department would work with me have bought last 6 pickups from Bailey Roliver 3 hours away and you are only 5 minutes! Don’t s Great service wish sales department would work with me have bought last 6 pickups from Bailey Roliver 3 hours away and you are only 5 minutes! Don’t seem interested in sales but Your Service is great! More
by ld_hunter49
Employees Worked With
Ronnie in Service. He is excellent
May 25, 2018
Quick and Easy Called ahead to see if there was availability for an oil change and Ineas told to come on in. I was great Ted at my car door and the wait was short an Called ahead to see if there was availability for an oil change and Ineas told to come on in. I was great Ted at my car door and the wait was short and sweet. More
by smorga12
Employees Worked With
Terry in service check out.
May 24, 2018
Great Service I took my car in for an oil change and tire rotation. This was my first time here, and I was greeted with smiling faces. I was guided through the ver I took my car in for an oil change and tire rotation. This was my first time here, and I was greeted with smiling faces. I was guided through the very easy process which did not take long at all. More
by rnx2
Employees Worked With
Rudy
May 22, 2018
Excellent service from angel Angel was very knowledgeable, helpful and straight to the point. He helped me make the deal over the phone (which i know can be frustrating.) when i g Angel was very knowledgeable, helpful and straight to the point. He helped me make the deal over the phone (which i know can be frustrating.) when i got to the dealership he had all he paperwork lined up and the car ready to go. More
by joshtellis03
Employees Worked With
Angel Sauceda
