
Frank Brown Auto and Truck Ranch
Lubbock, TX
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60k major service Set up my appt online to drop my car off for it's 60k service. They are always so nice. Gave me a ride to the office and called me after lunch to sa Set up my appt online to drop my car off for it's 60k service. They are always so nice. Gave me a ride to the office and called me after lunch to say my car was ready. No problems or issues. More
Excellent Service Just want to let Frank Brown know that every time we have had any type of service for our Acadia we have received excellent service! Just want to let Frank Brown know that every time we have had any type of service for our Acadia we have received excellent service! More
Great Customer Service The service department is always so great! Terry at the counter is very pleasant and helpful and its always good to have people who remember who you The service department is always so great! Terry at the counter is very pleasant and helpful and its always good to have people who remember who you are. Most importantly the wait time was fast! More
They Are Our Dealership for a Reason Always helpful and go beyond what is required! We've bought 10 cars and trucks from them for a reason from the sale to the service!! Always helpful and go beyond what is required! We've bought 10 cars and trucks from them for a reason from the sale to the service!! More
Reliable and Prompt Service I recently took my Honda Fit in for an oil change, check-up, and safety inspection. Even without an appointment the service was fast, friendly, and th I recently took my Honda Fit in for an oil change, check-up, and safety inspection. Even without an appointment the service was fast, friendly, and the customer waiting area is excellent. More
Wait not bad. All friendly staff. Terry was helpful. Great customer service friendly staff. Answered my questions. Thanks Terry. And of course Blake Silvas for getting me into my car! They showed me my Great customer service friendly staff. Answered my questions. Thanks Terry. And of course Blake Silvas for getting me into my car! They showed me my dirty filters! More
Simply - THE BEST! The Service Writers, technicians, counter staff, and warranty staff are courteous, knowledgeable, easy to work with and most importantly TIMELY! I sen The Service Writers, technicians, counter staff, and warranty staff are courteous, knowledgeable, easy to work with and most importantly TIMELY! I sent my car in for an unexpected repair on a week when I was set to leave town. The repairs, which they actually found additional warranty repairs that needed to be made, were completed ahead of schedule! This is the ONLY place I will take my cars for repairs. More
Not the best I brought my Durango in to get it certified for the warranty why it wasn’t done before I purchased the vehicle is strange.. I had scratched the front I brought my Durango in to get it certified for the warranty why it wasn’t done before I purchased the vehicle is strange.. I had scratched the front bumper so I had them give me an estimate and they said yes we will do it for this amount. I pick up my car & they didn’t fix The Whole bumper like we agreed on, I wouldn’t recommend them for body work at all More
Fast Service I brought in my 2016 Acadia with a check engine light. It was quickly diagnosed and they located my extended warranty applied it and The repair was $ I brought in my 2016 Acadia with a check engine light. It was quickly diagnosed and they located my extended warranty applied it and The repair was $50 deductible instead of $248 More
Besty guys around. The customer service, response time and knowledge of staff is outstanding. My memory is weak so do not remember name of service person but he was qui The customer service, response time and knowledge of staff is outstanding. My memory is weak so do not remember name of service person but he was quick and outstanding in making sure I got what I wanted and needed. More