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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,358 reviews
April 04, 2018
The best! I was really impressed with this dealership and how quickly they got us into our used Jeep. Dayne was awesome! He knew we been very frustrated with ot I was really impressed with this dealership and how quickly they got us into our used Jeep. Dayne was awesome! He knew we been very frustrated with other dealerships not helping us get into the Jeep we wanted. Dayne was able to get me and my boyfriend Kodie into the Jeep we wanted. If I ever need another used car, I will be coming here! More
by kayla_grehl
Verified CustomerEmployees Worked With
Dayne O'Reilly
April 04, 2018
Everythings was great that morning, except. The mechanic didn't take the time to secure the oil pan and it fell off on one side and I got stranded. And it was after dealership service hours, spo The mechanic didn't take the time to secure the oil pan and it fell off on one side and I got stranded. And it was after dealership service hours, spoke to the person answering the phone for the sales personnel, l and got cut off... Got no one to help me, I live out of town and felt helpless. I had to manage it by myself (61 yrs old lady) I did get the car to the drop off area;after crawling under the car and secure the oil pan enough to get it back to the dealership approx. 10 miles out, traveling 20 mpr.. I had to spend the night in Lubbock, had someone pick me up that afternoon 7:30 pm, next morning drop me off to pick up my car. And late to my job. Not a good experience at all... More
by mmartinez18
Employees Worked With
didn't catch their name
April 03, 2018
60k major service Set up my appt online to drop my car off for it's 60k service. They are always so nice. Gave me a ride to the office and called me after lunch to sa Set up my appt online to drop my car off for it's 60k service. They are always so nice. Gave me a ride to the office and called me after lunch to say my car was ready. No problems or issues. More
by lsidner
Employees Worked With
Terry, Robert
April 03, 2018
Excellent Service Just want to let Frank Brown know that every time we have had any type of service for our Acadia we have received excellent service! Just want to let Frank Brown know that every time we have had any type of service for our Acadia we have received excellent service! More
by debby.claborn
Employees Worked With
Ronnie Botello
April 02, 2018
Great Customer Service The service department is always so great! Terry at the counter is very pleasant and helpful and its always good to have people who remember who you The service department is always so great! Terry at the counter is very pleasant and helpful and its always good to have people who remember who you are. Most importantly the wait time was fast! More
by bvelasquez1716
Employees Worked With
Terry
April 02, 2018
They Are Our Dealership for a Reason Always helpful and go beyond what is required! We've bought 10 cars and trucks from them for a reason from the sale to the service!! Always helpful and go beyond what is required! We've bought 10 cars and trucks from them for a reason from the sale to the service!! More
by rebreagan
Employees Worked With
Sammy Perez, Philip Jansen
April 02, 2018
Reliable and Prompt Service I recently took my Honda Fit in for an oil change, check-up, and safety inspection. Even without an appointment the service was fast, friendly, and th I recently took my Honda Fit in for an oil change, check-up, and safety inspection. Even without an appointment the service was fast, friendly, and the customer waiting area is excellent. More
by TLGIBSON54
Employees Worked With
Sorry, but I am terrible with names.
April 02, 2018
Wait not bad. All friendly staff. Terry was helpful. Great customer service friendly staff. Answered my questions. Thanks Terry. And of course Blake Silvas for getting me into my car! They showed me my Great customer service friendly staff. Answered my questions. Thanks Terry. And of course Blake Silvas for getting me into my car! They showed me my dirty filters! More
by Virginia
Employees Worked With
Terry and Robert.
March 29, 2018
Simply - THE BEST! The Service Writers, technicians, counter staff, and warranty staff are courteous, knowledgeable, easy to work with and most importantly TIMELY! I sen The Service Writers, technicians, counter staff, and warranty staff are courteous, knowledgeable, easy to work with and most importantly TIMELY! I sent my car in for an unexpected repair on a week when I was set to leave town. The repairs, which they actually found additional warranty repairs that needed to be made, were completed ahead of schedule! This is the ONLY place I will take my cars for repairs. More
by MJE
Employees Worked With
Sammy and Terry
March 28, 2018
Besty guys around. The customer service, response time and knowledge of staff is outstanding. My memory is weak so do not remember name of service person but he was qui The customer service, response time and knowledge of staff is outstanding. My memory is weak so do not remember name of service person but he was quick and outstanding in making sure I got what I wanted and needed. More
by deedradop12
Employees Worked With
Terry cashier
