Frank Brown Auto and Truck Ranch
Lubbock, TX
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great the experience was very good. I like going there because they know my vehicle and is very convenient and the people there are very nice to me. the experience was very good. I like going there because they know my vehicle and is very convenient and the people there are very nice to me. More
The team goes above and beyond to make the experience good They were able to fix all of my issues and get my car back to me on the same day. It really helped me out! They were able to fix all of my issues and get my car back to me on the same day. It really helped me out! More
Great friendly service I always feel confident that my vehicle is in good hands and will deserve the attention it needs. Sammy is all ways professional and Terry at the coun I always feel confident that my vehicle is in good hands and will deserve the attention it needs. Sammy is all ways professional and Terry at the counter always greets me with a smile and goes over the report of my vehicle with me keep up the good work. More
It was great. The salesman knew his product They were very easy to work with. Helpful and gave us a good deal on our trade in and found a loan company for us. They were very easy to work with. Helpful and gave us a good deal on our trade in and found a loan company for us. More
pleasant My problem was taken care of within the time limit I was given and the service man working with me (Sammy) was polite, knowledgeable and helpful. He e My problem was taken care of within the time limit I was given and the service man working with me (Sammy) was polite, knowledgeable and helpful. He explained how they would fix it where I could understand. That to me is very important. More
Great experience! Answered all my questions about getting a new HRV. Had information, and up front paperwork to show the details of car. Thanks for helping me get a g Answered all my questions about getting a new HRV. Had information, and up front paperwork to show the details of car. Thanks for helping me get a great car! More
rear bake job I called Frank Brown and asked if I could bring the Pilot in for a rear axle brake job and pick it up in the morning. They said "sure" over the phone. I called Frank Brown and asked if I could bring the Pilot in for a rear axle brake job and pick it up in the morning. They said "sure" over the phone. This was around 3:15 PM, by the time I got to the dealership it was 3:30. Rudy met us at the door and said I'll have someone on it right away. Well around 5:15 or so I get a call from Frank Brown Honda saying my car was ready. I think it was Angel who signed off on it. Can't beat that anywhere for speed and efficiency. Try it at any other dealership and see where it gets you! More
Over due oil change I have never taken my Honda to anyone but Frank Brown. They have the best service department therefore I shall always continue to use them. I have never taken my Honda to anyone but Frank Brown. They have the best service department therefore I shall always continue to use them. More
Very knowledgeable and fast service Very pleased with the professional treatment. Things went smoothly from the beginning to the end. Our sales person went even as far as going to our Very pleased with the professional treatment. Things went smoothly from the beginning to the end. Our sales person went even as far as going to our house to finalize the purchase of a 2017 Honda Pilot touring..but we decided to do it at the dealership. More
Service Department The Frank Brown Auto and Truck Ranch Service Department never lets me down! The staff is always VERY courteous and available for any questions that w The Frank Brown Auto and Truck Ranch Service Department never lets me down! The staff is always VERY courteous and available for any questions that we may have. I have no problem bringing my two children with me when it's time to get our oil changed. The lobby is always neat and clean with a TV available and a play area for the kids. The complimentary popcorn is always their favorite. I never take my vehicle anywhere else! More