Frank Brown Auto and Truck Ranch
Lubbock, TX
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My experience with Frank Brown Honda was great! ! Philip Jansen made everything about the purchase of my new Honda Civic so easy. He was knowledgeable and treated me with the utmost respect! I great ! Philip Jansen made everything about the purchase of my new Honda Civic so easy. He was knowledgeable and treated me with the utmost respect! I greatly appreciate him for this. So many dealerships just have people who try to push you the entire time…every step of the way…simply to close the deal. Not Frank Brown!! They ensure that every question is answered and that you are happy with all aspects of your purchase. My entire family only deals with Frank Brown, and that will not be changing! Thank you all for your time. I will refer Philip and Frank Brown to everyone I know!! More
I knew what I basically wanted and Hulio was very knowledgeable. Chris did my financing and both went above and beyond with customer service. knowledgeable. Chris did my financing and both went above and beyond with customer service. More
Service writers and stall was Great! ! Restrooms were horrible. Small smell , contamination everywhere. Please don’t have us go elsewhere for just this one simple fix. ! Restrooms were horrible. Small smell , contamination everywhere. Please don’t have us go elsewhere for just this one simple fix. More
The salesmen Rick Lara and Albert Botello were both professional all the way and extremely helpful throughout the decision making process!! The overall experience exceeded our expectations and we left professional all the way and extremely helpful throughout the decision making process!! The overall experience exceeded our expectations and we left there very appreciative and happy with our purchase. This is third vehicle we have bought from FB over the years and all turned out very good. More
Not friendly. Rude. Never returned my calls. Not knowledgeable. 26 years of getting vehicles worked on I've never dealt with someone that rude who wouldn't even ca Rude. Never returned my calls. Not knowledgeable. 26 years of getting vehicles worked on I've never dealt with someone that rude who wouldn't even call me back. I showed up at Frank Brown and he wouldn't even acknowledge me standing there in front of him. More
Excellent folks to work with. Phillip Jansen is a good representative for your dealership!!! Excellent folks to work with. Phillip Jansen is a professional and he is a good repres Phillip Jansen is a good representative for your dealership!!! Excellent folks to work with. Phillip Jansen is a professional and he is a good representative for your dealership !! More
Customer service and communication are the main elements that are important to me. The man who drives the share ride is such a good driver and is helpful. that are important to me. The man who drives the share ride is such a good driver and is helpful. More