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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,266 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,266 reviews

August 22, 2024

Repairs were satisfactorily completed in the time predicted. Because we live 30 minutes away from the shop, it would be a great help to be able to leave a vehicle for repairs the night before. More

by sewwhat9167
Recommend Dealer
Yes
Employees Worked With
Paul, Dean
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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 22, 2024

They're nice to me they take are of me all the time I'm there More

by olga196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Gilvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Constancio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 22, 2024

I've been taking my Civic here for almost thirteen years and this is the first time I'm giving less than 5* rating. I called on August 13( I've been trying to leave review using link in email I was sent bu More

by karenj1257
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr Vera
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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our Honda Service Manager and our Honda Service Team. Cordially, Rick Swindell IT Director Frank Brown Honda

August 22, 2024

Julio was the best to work with! Patient, understanding, and flexible as I made my decision to purchase my new baby! She is beautiful and more than I ever could have imagined! Thank More

by mslack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio
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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

August 21, 2024

My wife and I had a good experience with all the employees we dealt with.Rob was a very helpful associate to deal with and provided a easy path to accessing a new vehicle. More

by 2025 Pilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 21, 2024

Phil Richardson is amazing. I told him what I needed and he had the perfect vehicle waiting for me to test drive. More

by afgrupke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

August 21, 2024

The service department is knowledgeable and efficient. However, I wish they took appointments for service. More

by Gunnar0720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 21, 2024

This is the only place I trust my Honda Fit to be serviced. Will recommend! More

by vjsilll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 21, 2024

Friendly knowledgable and helpful employees. All aspects of the work are exceptionally well organized a n d a More

by swampoink#gmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 21, 2024

Sales people were extremely friendly and helpful. Car is very nice and the price was well within our budget. More

by dswartz47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan
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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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