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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
Vehicles
4.7
4,358 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

August 18, 2023

We are enjoying our 2023 Terrain! This is our 4th purchase from Frank Brown. Salesman Phillip Jansen has been very helpful in helping us get familiar with all of the 2023 features. We More

by bertietreadaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Poyner , Philip Jansen
Report | Print
Aug 18, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

August 17, 2023

They take good care of the customers and the cars. They are very busy, so I had to wait a few days for them to fix my car. More

by guimbelleaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Report | Print
Aug 18, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 17, 2023

Great experience nice people and great service. I was from out of state and had questions about the area service guy’s welcomed me and answered all of my questions More

by Mecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson, Albert Botello
Report | Print
Aug 18, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 17, 2023

Brian Cole and the management team all did a fantastic job. My wife and I have bought several vehicles from Frank Brown GMC. and will be back again. More

by ronniedubois
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Cole, Ramon Constancio
Report | Print
Aug 18, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

August 16, 2023

Paul and Dean are the best. Please thank you guys for everything. I appreciate it. More

by megan Beaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean and Paul, Kienan Beasley
Report | Print
Aug 17, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 15, 2023

First of all, I’m sick and tired of dealing with cashiers check. If you don’t trust my check, I have no business with you guys. There are Dealers that that are actually listening to me and trusting me!! More

by dyckbbnbe
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jack Gilvin
Report | Print
Aug 15, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We are sorry for the inconvenience during your recent purchase. Unfortunately, we were required to contact the banking institution for deposit instructions, as it had been endorsed by you, but had been made out to Frank Brown. We resolved the issue as quickly as possible. We appreciate you patience in this matter. Cordially, Rick Swindell IT Director Frank Brown GMC

August 15, 2023

The Lack of communication is frustrating for the customer and could be avoided. Won’t be going back More

by Nunyah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean
Report | Print
Aug 15, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. Cordially, Rick Swindell IT Director Frank Brown Honda

August 15, 2023

My truck broke down on the highway. Had to have it towed back to Lubbock from Plains, Tx. They didn’t look at it until 5 weeks later. Said I need a new engine, but couldn’t get to it ti More

by gooseudo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember service writers name. Maybe Ronnie
Report | Print
Aug 15, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. Cordially, Rick Swindell IT Director Frank Brown GMC

August 13, 2023

They are always nice and have quick service and never try to sell me things I don’t need More

by tmnelson32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Report | Print
Aug 14, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 12, 2023

Had a great experience with Dee. Went in just looking. I have owned Hondas in the past and never had major problems. Love our CR-V! Thanks Dee and Frank Brown! More

by briancindygoodwin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Aug 13, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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