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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews
Call Service Center (806) 796-7777

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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March 25, 2024

The total price was a lot more than I anticipated. Plus, 1st of the issues was not addressed. I am still having the same issue with the screen changing on its own . It's still changing radio stations More

by jessiesams1977
Recommend Dealer
Yes
Employees Worked With
Ronnie botello
Report | Print
Mar 26, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

March 25, 2024

Quick, efficient. Paul knew why I had come and made sure my car received the service it needed. More

by brogers1055
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Report | Print
Jul 08, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 24, 2024

They were professional, courteous, friendly knowledgeable and quick. I always appreciate the trusting, family like atmosphere they provide. More

by stevenreedy01
Recommend Dealer
Yes
Employees Worked With
everyone
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Mar 25, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 22, 2024

It's Nice Experience woh FrankBrown Honda Lubbock Tx and Paul as good Knowledge service advisor More

by Jaimin Patel
Recommend Dealer
Yes
Employees Worked With
Paul V
Report | Print
Mar 25, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 20, 2024

Excellent Friendly service excellent customer service and it was quick Will continue to use frank brown More

by stevsutt
Recommend Dealer
Yes
Employees Worked With
Dk
Report | Print
Mar 20, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 19, 2024

Rushed me in and determined my problem so it could be rectified successfully! Thank you! More

by edwinjcampbell
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jul 08, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

March 18, 2024

They always get us in and out in a timely manner. Their customer service is great. More

by margaritakelley67
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jul 07, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 17, 2024

Good. Had oil changed. Was done pretty quick and only had to wait under an hour More

by Pkelley
Recommend Dealer
Yes
Report | Print
Mar 18, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 16, 2024

Ronnie has always got my truck in and fixed in a timely manner and keeps me informed. More

by phillipmscott
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Mar 18, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

March 14, 2024

It was excellent service It was easy and convenient It was kind and polite Fast More

by joogee
Recommend Dealer
Yes
Report | Print
Mar 14, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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