Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews
Call Service Center (806) 796-7777

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

Sort by
March 05, 2024

They took care of everything we needed in a timely manner and kept us informed of the status. More

by caj123r
Recommend Dealer
Yes
Employees Worked With
Sammy
Report | Print
Mar 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

March 03, 2024

amazing it was a great experience and hope to use them again when I need More

by DUSTINJONES43
Recommend Dealer
Yes
Report | Print
Mar 03, 2024 -

DUSTINJONES43 responded

great experience

March 03, 2024

The repair shop got to work on my vehicle sooner than they first told me. They gave me an evaluation of what repairs were needed. Asked me what I wanted to do. Gave me a total cost of repairs, then asked More

by waggjim
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Report | Print
Mar 04, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 03, 2024

Everyone was fast and courteous Everyone was fast and courteous. The waiting area was clean. My car is running great! More

by Jaelen
Recommend Dealer
Yes
Employees Worked With
Teri
Report | Print
Mar 04, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 02, 2024

Fast, simple and easy. Mr. Botello was very polite and nice. He made you feel like family. More

by bllyrms
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Report | Print
Mar 04, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

March 01, 2024

Our Salesman was outstanding in his securing our vehicle and throughout the sale process. Also, Chris in the finance department was very informative and was a pleasure to work with. We are very happy with o More

by keith62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Kurtis
Report | Print
Mar 04, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 29, 2024

Paul had my car in and serviced without an appointment (brake replacement ). Very professional service & communicated well on how he would get my car repaired. More

by velasquezgillian
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Feb 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 29, 2024

Courteous and knowledgeable Staff was friendly and helpful. They always are. thank you. Good grief More

by jesmel102
Recommend Dealer
Yes
Report | Print
Mar 04, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 27, 2024

Customer service was great, Terry was great The customer service was great. Terry was polite and nice and didn't wait to long in the waiting room More

by jessicarobledo80
Recommend Dealer
Yes
Report | Print
Feb 28, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 24, 2024

This was my first experience ever as a customer. I was pleasantly surprised and impressed. More

by Madkatters1
Recommend Dealer
Yes
Employees Worked With
Dean Loveless was my service writer. He took good care of my repair needs.
Report | Print
Feb 27, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

1
...
14
15
16
...
248