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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,472 Reviews
Call Service Center (806) 796-7777

2,472 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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August 27, 2024

Me gusta el servicio de este lugar. Muy amables y atentos y muy buen servicio y precio. Lo recomiendo. More

by alenayha3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendrix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Gilvin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Deanndra Mathes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cole
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Constancio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Norma Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Phillips
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 26, 2024

Terry I’m the office at Honda service is always amazing! Thank you for all you do for me Everytime! Very welcoming and kind! More

by Kpope0528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Aug 27, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 25, 2024

Got the job done in timely manner and confirmed that I was right about work to be done. More

by rockymtns98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Aug 27, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 24, 2024

They are very thorough, nice, and provide quick quality service at a competitive price.They take good care of my Honda. More

by Nathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Aug 27, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 23, 2024

1st time using all went beyond 110% to repair and take care of my problem More

by leroyfhenry2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy in service
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Aug 27, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 22, 2024

i WILL NEVER TAKE MY CAR TO ANY BODY BUT FRANK BROWN SERVICE DEPT ,WILL REOMMEND TO MY FRIENDS More

by antonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Constancio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 22, 2024

The team here is wonderful! They are fast and Dean always keep me up-to-date on what’s going on. The mechanic that worked on my car was very thorough. Special thanks to Dean and More

by Vasquezmolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean and Terry
Report | Print
Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 22, 2024

Repairs were satisfactorily completed in the time predicted. Because we live 30 minutes away from the shop, it would be a great help to be able to leave a vehicle for repairs the night before. More

by sewwhat9167
Recommend Dealer
Yes
Employees Worked With
Paul, Dean
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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 22, 2024

They're nice to me they take are of me all the time I'm there More

by olga196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Gilvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Constancio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 22, 2024

I've been taking my Civic here for almost thirteen years and this is the first time I'm giving less than 5* rating. I called on August 13( I've been trying to leave review using link in email I was sent bu More

by karenj1257
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr Vera
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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our Honda Service Manager and our Honda Service Team. Cordially, Rick Swindell IT Director Frank Brown Honda

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