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Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,474 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center
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January 17, 2024
Always good service and friendly staff that take good care of their customers and their needs. care of their customers and their needs. More
by hobwam
Verified CustomerEmployees Worked With
January 16, 2024
They do a good job. That’s all I should need to write. Fourteen fifteen. That’s all I should need to write. Fourteen fifteen. More
by jackinc3333
January 16, 2024
I had 3 recall notices on my 2021 Honda Pilot. Frank Brown Honda did a great job of ordering the necessary parts, notifying me when the parts arrived and scheduling me to do the work. I could not Frank Brown Honda did a great job of ordering the necessary parts, notifying me when the parts arrived and scheduling me to do the work. I could not have had a better experience. I am VERY impressed with and VERY satisfied with their service. More
by mikebanta51
Employees Worked With
Didn’t deal with sales
January 16, 2024
I have taken my vehicle in twice for the same issues. The screen display while in reverse is not working correctly and the steps do not come down when opening the doors occasionally. These issues have no The screen display while in reverse is not working correctly and the steps do not come down when opening the doors occasionally. These issues have not been fixed. I went to pick up my vehicle after hours and as soon as I put it in reverse the screen did not work again. Every time I have taken it in they have kept my vehicle at least two days and they don’t even have a replacement vehicle for me to drive. The vehicle is still under factory warranty and still cannot get it fixed. More
by reurey
Employees Worked With
Not sure of the name of service rep
January 16, 2024
We bought a 2023 GMC Canyon (from a dealer in Abilene) in September. GMC offers a free oil change with vehicle purchase. When it was time for our oil change, we were in Lubbock. By that time, we had also September. GMC offers a free oil change with vehicle purchase. When it was time for our oil change, we were in Lubbock. By that time, we had also found a warranty issue with the YSB port in the front of the vehicle. We took our truck to Frank Brown - they were very friendly to greet us. They let us know it would be a couple of days to get to the USB issue. I received a call that evening from our service writer letting us know a technician had been assigned to our truck. The next day we got a call that the oil change was complete and that the USB issue had been resolved. Faster than promised and super friendly all around. We had found the same to be true when we had a Honda CRV and had it in to this dealership for service. More
by mmc
Employees Worked With
Ronnie
January 16, 2024
I was told that my battery needed changing. The price quoted was $325. I declined and took the car to Texas Battery here in Lubbock and asked them to check the battery. They did and I watched t The price quoted was $325. I declined and took the car to Texas Battery here in Lubbock and asked them to check the battery. They did and I watched them. The meter rated the battery as very good. I didn’t need a new battery. How disappointed I am in FrNk Brown. More
by jerrydbigham
Employees Worked With
I don’t rennet the man’s name
