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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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September 07, 2018

Frank Brown Honda - THE BEST! I have purchased 3 vehicles from Frank Brown and recommended them to everyone I know. No only is the dealership wonderful to do business with, their More

by ritamc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean, Rudy, Robert and Terry
September 06, 2018

Great service Dean greated me as soon as I arrived. He was knowledgable and professional as always. Robert was my service technician, and he was excellent. Then Te More

by rocquellehunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean, Robert, Terry
Sep 07, 2018 -

Frank Brown Auto and Truck Ranch responded

rocquellehunter, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 03, 2018

Excellent service every time! Excellent, personal, professional service from the initial greeting to the cashier (who actually was also the initial greeter). This was routine servi More

by neilbaldridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless, don’t have the cashier’s name but he was also great
Sep 04, 2018 -

Frank Brown Auto and Truck Ranch responded

neilbaldridge, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 03, 2018

Great service Replaced pump for windshield washer fluid reservoir. Quick service, nice service man, and courteous folks. They always treat me like I am the only cus More

by tammy.diaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Sep 04, 2018 -

Frank Brown Auto and Truck Ranch responded

tammy.diaz, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 02, 2018

Once again, great service! Time after time, the service we get at Frank Btown (Honda) exceeds the previous one. This is difficult to do as each service, regardless of what is do More

by rjlascano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Sep 04, 2018 -

Frank Brown Auto and Truck Ranch responded

rjlascano, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 01, 2018

Great ServiceDepartment Experience Quick oil change and and at a GREAT price. Always fast and friendly. Everyone in the Frank Brown SERVICE department always takes of me. Thanks More

by tarr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey McNeil
Sep 04, 2018 -

Frank Brown Auto and Truck Ranch responded

tarr1, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 31, 2018

Oil and tire Had a plesent experience and it only took 30 min. I liked the popcorn in the wait room. Only disappointment was the refrigerator was out with the wa More

by jmjcast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry at service counter
Aug 31, 2018 -

Frank Brown Auto and Truck Ranch responded

jmjcast, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 29, 2018

Great Service They always polite and friendly and they always greet you. I never have to wait very long for service and the waiting area is always clean. I always More

by kthrykatie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry P.
Aug 30, 2018 -

Frank Brown Auto and Truck Ranch responded

kthrykatie, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 29, 2018

Oil change and tire rotation while out of town They were very courteous and prompt and we would use them again. Dealership was easy to find. Don't remember the name of our serviceman. More

by grandmapigpen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Aug 30, 2018 -

Frank Brown Auto and Truck Ranch responded

grandmapigpen, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 28, 2018

Awesome! I have bought 2 Honda’s from you and I love how this dealership treats people and their service department is great! Everyone is so respectful More

by ladybug81968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry is great!
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