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Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,474 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center
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August 02, 2018
Very professional ,helpful and quick. Very professional, helpful an quick. Waiting area friendly and clean. Restrooms readily available and clean and stocked. I only come to Lubbock occasi Very professional, helpful an quick. Waiting area friendly and clean. Restrooms readily available and clean and stocked. I only come to Lubbock occasionally so it is nice that I don't have to spend a lot of time getting vehicle serviced. More
by darasco1405
Verified CustomerEmployees Worked With
Sammy in service department.
August 02, 2018
Short term stay The service department personnel are courteous, promptness in paperwork fill out and servicing the vehicle in a timely manner. This was my second visi The service department personnel are courteous, promptness in paperwork fill out and servicing the vehicle in a timely manner. This was my second visit there and will definitely continue my vehicle check ups there. More
by cuevasz
Employees Worked With
August 02, 2018
7-31-18 I absolutely enjoy going in for the service work on my GMC pickup at Frank Brown. I get clear on the mark replies to my questions from my service tech I absolutely enjoy going in for the service work on my GMC pickup at Frank Brown. I get clear on the mark replies to my questions from my service technician and I am in and out in no time. I have had the best continuous service from every aspect of this dealership. I’m on my third new vehicle that I purchased here and there will bill more coming. Thank you Frank Brown! More
by steve.owen
Employees Worked With
Ronnie in Service Dept.
August 02, 2018
Service was quick and staff friendly. I lost my key fob in Mexico. So I needed a new one programmed. I sat and waited on the programming of the new fob. It was pretty easy. Thank you!’ I lost my key fob in Mexico. So I needed a new one programmed. I sat and waited on the programming of the new fob. It was pretty easy. Thank you!’ More
by clr1951
July 30, 2018
It was phantastic I came in and they were very helpful. It was quick and easy. A simple oil change was very courteous to me and my needs which is very important. I came in and they were very helpful. It was quick and easy. A simple oil change was very courteous to me and my needs which is very important. More
by jimmyphan333
Employees Worked With
July 30, 2018
Excellent communication during the repair of my car!!! Great experience for car repair...thank you! I was notified daily if the progress on repair of my car. I greatly appreciate the attention to custom Great experience for car repair...thank you! I was notified daily if the progress on repair of my car. I greatly appreciate the attention to customer service and particularly communication during my service experience. More
by cindylford
Employees Worked With
Ronnie and Corey in the service department
July 30, 2018
Always a good repair The fuel filler neck had 2 valves in it . The outer one had become hung on fuel nozzle, when trying to remove , the flap became unhinged. Frank Brown The fuel filler neck had 2 valves in it . The outer one had become hung on fuel nozzle, when trying to remove , the flap became unhinged. Frank Brown ordered a new one and started the repair. Since this was first one they have done took a little while to figure out repair. GM knew they had problem because the flapper had a redesign. All is repaired and Frank Brown now has others seeking same repair. More
by LH442
Employees Worked With
Ronnie Botello
July 30, 2018
Fast and easy I gave 5 stars because of the fast service and very little wait time. The little indoor playground helped my 2 little boys pass the time. I gave 5 stars because of the fast service and very little wait time. The little indoor playground helped my 2 little boys pass the time. More
by bradacrooks
July 27, 2018
Problem still exists I left my vehicle on a Wednesday to get checked. I was told in the past of what could be causing the issue, which were assumptions, and unless my vehi I left my vehicle on a Wednesday to get checked. I was told in the past of what could be causing the issue, which were assumptions, and unless my vehicle had a “light” on then it would be “ok”. I continue to have the issue, even after being told a technician drove my vehicle for 20 miles. I’m very disappointed that the service department is depending on a computer system to tell them something isn’t right rather than doing more investigation on their end. More
by MM1919
Employees Worked With
Ronnie
July 27, 2018
I was treated very nicely My service was very prompt and the people very courtesy and the waiting room nice and clean and good coffee. The only other thing I might suggest is a My service was very prompt and the people very courtesy and the waiting room nice and clean and good coffee. The only other thing I might suggest is a little better magazine selection. More
by bill.jane
Employees Worked With
Terry
