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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews
Call Service Center (806) 796-7777

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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November 29, 2023

Not friendly. Rude. Never returned my calls. Not knowledgeable. 26 years of getting vehicles worked on I've never dealt with someone that rude who wouldn't even ca More

by drhorne9
Recommend Dealer
No
Employees Worked With
Sammy perez
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Dec 01, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. Cordially, Rick Swindell IT Director Frank Brown GMC

November 25, 2023

They give great services. They are friendly and take care of customers. They even drive people home while waiting for the car. More

by Nehemie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Nov 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 25, 2023

Excellent experience, great service! Fast, responsible, always asking if one is pleased. Great place! Amazing More

by Archie52007
Recommend Dealer
Yes
Employees Worked With
I do not remember the name
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Nov 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 25, 2023

Customer service and communication are the main elements that are important to me. The man who drives the share ride is such a good driver and is helpful. More

by ethwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 23, 2023

I came in for an oil change and everything went as smoothly as possible. In and out is simple and any questions I had were answered. I will always return to Frank Brown Honda. More

by TJ Vierra
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Report | Print
Nov 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 23, 2023

Very good customer service and efficient Quality of the work was great and they finished pretty fast More

by huseguelo
Recommend Dealer
Yes
Report | Print
Nov 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 22, 2023

Was 1st on the gmc side and it took 1hour when I still had a Dr appointment? More

by m-mcarabajal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC

November 22, 2023

Love the service Love the attitude Love the cleanliness Love the sense of urgency Love there friendliness More

by jmsauce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Nov 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 22, 2023

Set is is great and staff are friendly and keep you informed during the serbice More

by mrwarlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Nov 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 22, 2023

Frank Brown is the best! They are always courteous and helpful when I bring in my vehicle, I don't go anywhere else! More

by carhuff.ely
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Report | Print
Nov 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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