Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,472 Reviews of Frank Brown Auto and Truck Ranch - Service Center
Oil change Like bringing my car here cause they are great! They don’t wait they get the wok done quick.they are nice and very patient Like bringing my car here cause they are great! They don’t wait they get the wok done quick.they are nice and very patient More
5 Stars — Excellent! This was my first visit to the service department. It was my 5,000 miles oil change, and I was very pleased with the service. This was my first visit to the service department. It was my 5,000 miles oil change, and I was very pleased with the service. More
Oil change Everyone from pulling into the garage to checkout were helpful and friendly. They were fast. Terry was super nice at checkout checking to see if coupo Everyone from pulling into the garage to checkout were helpful and friendly. They were fast. Terry was super nice at checkout checking to see if coupons gave me a better deal. Thank you, Derlyn More
Everythings was great that morning, except. The mechanic didn't take the time to secure the oil pan and it fell off on one side and I got stranded. And it was after dealership service hours, spo The mechanic didn't take the time to secure the oil pan and it fell off on one side and I got stranded. And it was after dealership service hours, spoke to the person answering the phone for the sales personnel, l and got cut off... Got no one to help me, I live out of town and felt helpless. I had to manage it by myself (61 yrs old lady) I did get the car to the drop off area;after crawling under the car and secure the oil pan enough to get it back to the dealership approx. 10 miles out, traveling 20 mpr.. I had to spend the night in Lubbock, had someone pick me up that afternoon 7:30 pm, next morning drop me off to pick up my car. And late to my job. Not a good experience at all... More
60k major service Set up my appt online to drop my car off for it's 60k service. They are always so nice. Gave me a ride to the office and called me after lunch to sa Set up my appt online to drop my car off for it's 60k service. They are always so nice. Gave me a ride to the office and called me after lunch to say my car was ready. No problems or issues. More
Excellent Service Just want to let Frank Brown know that every time we have had any type of service for our Acadia we have received excellent service! Just want to let Frank Brown know that every time we have had any type of service for our Acadia we have received excellent service! More
Great Customer Service The service department is always so great! Terry at the counter is very pleasant and helpful and its always good to have people who remember who you The service department is always so great! Terry at the counter is very pleasant and helpful and its always good to have people who remember who you are. Most importantly the wait time was fast! More
They Are Our Dealership for a Reason Always helpful and go beyond what is required! We've bought 10 cars and trucks from them for a reason from the sale to the service!! Always helpful and go beyond what is required! We've bought 10 cars and trucks from them for a reason from the sale to the service!! More
Reliable and Prompt Service I recently took my Honda Fit in for an oil change, check-up, and safety inspection. Even without an appointment the service was fast, friendly, and th I recently took my Honda Fit in for an oil change, check-up, and safety inspection. Even without an appointment the service was fast, friendly, and the customer waiting area is excellent. More
Wait not bad. All friendly staff. Terry was helpful. Great customer service friendly staff. Answered my questions. Thanks Terry. And of course Blake Silvas for getting me into my car! They showed me my Great customer service friendly staff. Answered my questions. Thanks Terry. And of course Blake Silvas for getting me into my car! They showed me my dirty filters! More