Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,472 Reviews of Frank Brown Auto and Truck Ranch - Service Center
Simply - THE BEST! The Service Writers, technicians, counter staff, and warranty staff are courteous, knowledgeable, easy to work with and most importantly TIMELY! I sen The Service Writers, technicians, counter staff, and warranty staff are courteous, knowledgeable, easy to work with and most importantly TIMELY! I sent my car in for an unexpected repair on a week when I was set to leave town. The repairs, which they actually found additional warranty repairs that needed to be made, were completed ahead of schedule! This is the ONLY place I will take my cars for repairs. More
Besty guys around. The customer service, response time and knowledge of staff is outstanding. My memory is weak so do not remember name of service person but he was qui The customer service, response time and knowledge of staff is outstanding. My memory is weak so do not remember name of service person but he was quick and outstanding in making sure I got what I wanted and needed. More
Not the best I brought my Durango in to get it certified for the warranty why it wasn’t done before I purchased the vehicle is strange.. I had scratched the front I brought my Durango in to get it certified for the warranty why it wasn’t done before I purchased the vehicle is strange.. I had scratched the front bumper so I had them give me an estimate and they said yes we will do it for this amount. I pick up my car & they didn’t fix The Whole bumper like we agreed on, I wouldn’t recommend them for body work at all More
Fast Service I brought in my 2016 Acadia with a check engine light. It was quickly diagnosed and they located my extended warranty applied it and The repair was $ I brought in my 2016 Acadia with a check engine light. It was quickly diagnosed and they located my extended warranty applied it and The repair was $50 deductible instead of $248 More
Great customer service Very fast and attentive to my service. Everything was great and fast. Very helpful staff. Clean and awesome environment. Called me when my car was re Very fast and attentive to my service. Everything was great and fast. Very helpful staff. Clean and awesome environment. Called me when my car was ready and when I picked it up it was ready right away. Oil change was a reasonable price More
Great service friendly people. Help in any way. I gave this dealership higher scores because their services is light years about my former dealership. Not only ineed service but also in sales. I als I gave this dealership higher scores because their services is light years about my former dealership. Not only ineed service but also in sales. I also talk to friends about your great Honda dealership. More
Oil change & tire rotation Great customer service. The fastest oil change and tire rotation from any Honda service I’ve ever used. They also did a great job, I will definitely b Great customer service. The fastest oil change and tire rotation from any Honda service I’ve ever used. They also did a great job, I will definitely be going back! More
Awesome! Quick! Friendly staff!! Great service as always! Quick and efficient along with an incredible staff. Love the staff, quick and incredible service! Thank you Terry for you gre Great service as always! Quick and efficient along with an incredible staff. Love the staff, quick and incredible service! Thank you Terry for you great and friendly service!! You’re the best More
Regularly scheduled maintenance As always, Rudy and crew take care of our Honda Pilot's needs. My wait times are typically less than an hour! This is one of the reasons we continue t As always, Rudy and crew take care of our Honda Pilot's needs. My wait times are typically less than an hour! This is one of the reasons we continue to drive Honda products. More
Always a GREAT experience I am a happy Honda owner. I'm also a very happy, satisfied Frank Brown Honda customer. From the moment I've dropped my car off with Tony or Dean i I am a happy Honda owner. I'm also a very happy, satisfied Frank Brown Honda customer. From the moment I've dropped my car off with Tony or Dean in Honda care, getting a courtesy ride from Robert, to the time that I'm at the cashier office paying Terry and picking up my car keys, I feel like a valued customer. Keep up the good work, Frank Brown Honda! I appreciate each and every one of you. More