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Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,474 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center
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October 05, 2023
The service department promptly took my vehicle back for routine maintenance then notified me that there was a recall on it. Not only did they service my vehicle, but they also took care of the recall issue routine maintenance then notified me that there was a recall on it. Not only did they service my vehicle, but they also took care of the recall issue. I’m very satisfied with Frank Brown’s service department. More
by mcconalr
Verified CustomerEmployees Worked With
Don’t know the names.
October 02, 2023
I took my 2023 Honda Pilot in for an oil change. I was very pleased with their service. I was very pleased with their service. More
by ronnie.oneal
Employees Worked With
September 30, 2023
The service coordinator was friendly and informative. He had the service quickly and thoroughly completed. He had the service quickly and thoroughly completed. More
by jeffrey.haag
Employees Worked With
September 30, 2023
They made an appointment time that was preset. Oil change and tire rotation was completed in record time. Quick courteous service. Oil change and tire rotation was completed in record time. Quick courteous service. More
by williams_joe
Employees Worked With
September 27, 2023
Dean was great, very professional and took the time be sure our vehicle was in perfect shape. Our cashier (I forget his name) was awesome too, took the time to answer all my questions. They even had a v sure our vehicle was in perfect shape. Our cashier (I forget his name) was awesome too, took the time to answer all my questions. They even had a very kind gentleman provide shuttle service for me to work and back while they worked on my vehicle. Were never going anywhere else in Lubbock!! More
by Liane
Employees Worked With
Dean the Service Manager, the Cashier, and the Courtesy Driver (I'm sorry I didn't catch their names)
September 21, 2023
Service department is friendly, efficient, thorough, and trustworthy. They also complete the work in a timely manner. trustworthy. They also complete the work in a timely manner. More
by Leslie
Employees Worked With
September 21, 2023
Very quick and efficient service. They spent the time to really let me know everything that was wrong with the vehicle and diagnosed it accordingly. They spent the time to really let me know everything that was wrong with the vehicle and diagnosed it accordingly. More
by Kevin
Employees Worked With
Dean
September 20, 2023
I had my truck in there for two weeks on a procedure that took 1/2 to complete, no communication with the customer until the day of service. I had to keep calling just to stay informed took 1/2 to complete, no communication with the customer until the day of service. I had to keep calling just to stay informed More
by Fgsalazar11
Employees Worked With
None
