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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews
Call Service Center (806) 796-7777

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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September 20, 2023

Takes to long to get service in and work completed does not take appointments to schedule work More

by rondenney3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Sep 20, 2023 -

rondenney3 responded

Your service writer did a great job. Have no problem with his work. But customer service with appointments to me would be a better program

September 20, 2023

The auto advisor was very knowledgeable and professional. Plus, all the others who helped me were also very helpful and nice. The service was very good and very dependable. More

by casademj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Domingo
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Sep 22, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 20, 2023

Ronnie Botello was great. Brought my truck in to have transmission serviced. Ronnie contacted me regularly as to the progress of the repair. Although it took over 2 weeks to b More

by Waalk5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Sep 22, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 16, 2023

Man your price for an oil change seems kinda high. May have to go elsewhere next time. More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Botello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 16, 2023

Mr Vara in service was super professional and took care of my daughter’s car issue quickly and professionally. It feel good that he is manning the shop in Lubbock for any mechanical issues on our CRV consi More

by jorge lira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Vera
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Sep 17, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 15, 2023

They are always helpful kind and informative They seem to care A whole whole lot More

by mommamcguire
Recommend Dealer
Yes
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Sep 17, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 14, 2023

I usually receive good service on my cars, but this time was not a good experience. More

by Pain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 15, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC

September 14, 2023

The service department was very helpful. Inspected my car and informed me of a couple of issues that I wasn’t aware of before doing anything and gave me a price upfront. More

by aweh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean in the service department
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Sep 15, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 13, 2023

Very disappointed when I arrived to pickup vehicle. It should not have been presented to be complete. More

by Khloe
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sammy
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Sep 14, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

September 11, 2023

The service was great and when I was told I would have an hour wait time they offered me a shuttle service to take me home and pick me up again. More

by stephenmiller3550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Sep 14, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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