Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center
Everything was fine except, they changed the oil after I told the service writer that I just had it changed. He was supposed to deduct that work and the price from my 60,000 mile service.. told the service writer that I just had it changed. He was supposed to deduct that work and the price from my 60,000 mile service.. More
Very upset that the fender over my tire is coming loose and you do not have a body shop to fix something that should not happen. Then a sign comes on after you put it in park. Cannot be seen for that issue and you do not have a body shop to fix something that should not happen. Then a sign comes on after you put it in park. Cannot be seen for that issue for 3 days. Not good customer service. I had the oil changed. That was great. But why would I want to take my car somewhere else for body work? I do not know if I will buy another GMC. More
Courteous Friendly Patience Helpful Clean service are and waiting room Fast service Didn’t mind additional questions are and waiting room Fast service Didn’t mind additional questions More
Mike Brown was just so professional and so helpful. He always returned my calls and texts. He was the one who was on the online chat. He was great He always returned my calls and texts. He was the one who was on the online chat. He was great More
The mechanic forgot to bolt my under carriage protector on. As I was driving I heard a loud thump. I pulled over and noticed it was hanging down. So I put it back up and it is being held with zipties now. on. As I was driving I heard a loud thump. I pulled over and noticed it was hanging down. So I put it back up and it is being held with zipties now. More
I stopped in for a quick filter change with no appointment and they squeezed me in and had me out of there 20 minutes. Very friendly staff. appointment and they squeezed me in and had me out of there 20 minutes. Very friendly staff. More
Great service. The staff did great on my car. I'll be back in July for brand new tires and oil change. I need to know the estimate cost please? The only thing I' The staff did great on my car. I'll be back in July for brand new tires and oil change. I need to know the estimate cost please? The only thing I'm a little disappointed about they don't clean and wash the car . Florida does that a lot More
The service department is very courteous and professional. They replaced shocks, fixed 2 recalls and replaced weather stripping around a door professional. They replaced shocks, fixed 2 recalls and replaced weather stripping around a door More
I did not purchase my Honda from this dealership but I do get it serviced here. They do an excellent job and check-in/out your greeted from start to finish with a smile. I also come here because their prices get it serviced here. They do an excellent job and check-in/out your greeted from start to finish with a smile. I also come here because their prices are the best. Thank you so much! More
The staff at Frank Brown customer service are very nice and friendly get you in and out quickly and friendly get you in and out quickly More