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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews
Call Service Center (806) 796-7777

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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December 21, 2022

The staff is amazing, they will go above and beyond for their customers. I would recommend Frank Brown Auto and Truck Ranch More

by mustangguero07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 22, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 20, 2022

In and out quickly even on a busy day! Work is always done throughly and well More

by lukasdebolt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 19, 2022

Very professional and Customer Service driven environment. I appreciate the fact that Ronnie showed that he cared. Excellent follow up and follow through. Impressed! More

by Gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Dec 19, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 19, 2022

All inquiries were answered promptly. The explanations given for needed repairs very accurate. The Staff very courteous More

by georgeshivers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None in sales
Report | Print
Dec 20, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 18, 2022

Quick and efficient service as always! Thank you, Frank Brown team for taking care of my service needs! More

by ms.michele.campbell@gmail.com
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Dec 19, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 17, 2022

Very friendly and helpful and accommodating. I am thankful they were able to get into service quickly More

by rsg_photos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Dec 19, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 16, 2022

Nice people Good service Nice people Good service Nice people Good service Nice people Good service More

by informamessage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Dec 19, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 11, 2022

Experienced personnel who do outstanding service , mechanic Sunny Rivera Did a fantastic service for us . More

by robertwoods501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunny Rivera
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Dec 12, 2022 -

robertwoods501 responded

Sunny Rivera is an Excellent CRAFTSMAN

Dec 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 11, 2022

Very professional. Serviced my daughters car quickly and efficiently. All staff was great to work with More

by Bbullock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 10, 2022

Very informative and kept me up to date on repairs. Dean was very helpful and was quick to greet me when I arrived. Told me what to expect. Very happy with the service. More

by jbarker688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Report | Print
Dec 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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