Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center
Good job There friendly they help me with my car and also with the oil change also with the oil change More
Got my Yukon fixed as per recall, was done in the time I was told it would take. Thinking about looking into buying a SUV from there. was told it would take. Thinking about looking into buying a SUV from there. More
UNPROFESSIONAL! TERRIBLE CUSTOMER SERVICE! Sold a vehicle out from under us while waiting on paperwork! Not one salesman or manager apologized for what happened. A s TERRIBLE CUSTOMER SERVICE! Sold a vehicle out from under us while waiting on paperwork! Not one salesman or manager apologized for what happened. A salesman said “This is how it is now with Covid. We sell out vehicles from underneath each other.” The manager didn’t come out to apologize or help to see if he could find another vehicle. When he finally came out of his office we were leaving and dismissed us with his hands. That is the person you have running your business?? FYI— I am not a person to leave a terrible review, but when it is this unprofessional and horrible customer service, people need to know. More
After seven days I was told I was next in line for five days picked up unfixed days picked up unfixed More