Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,475 Reviews of Frank Brown Auto and Truck Ranch - Service Center
The Honda service department is exceptional!!They go The Honda service department is exceptional!! They go above and beyond to listen to your concerns. They all take time to explain and educate me on s The Honda service department is exceptional!! They go above and beyond to listen to your concerns. They all take time to explain and educate me on service preformed. I am brand loyal to one thing , that is Honda. More
Oil and fuel filter change took three hours longer than told it would take. Had to call and check on it. told it would take. Had to call and check on it. More
Went to get my oil changed and within 30 mins you guys were done and had us out of there. Loved the service. were done and had us out of there. Loved the service. More
A+++ service. Paul Vera was knowledgeable and responsive to my concerns and even managed a reduction in the overall bill. Long story: I brought in my 2019 Honda Insight for a battery problem (car has ~2 to my concerns and even managed a reduction in the overall bill. Long story: I brought in my 2019 Honda Insight for a battery problem (car has ~23K miles). Battery was replaced under warranty in January of 2020 but overall was out of the 3 year/36K warranty due to the purchase of the car occurring in Sep of 2018. Either way, changing the 12V battery on a Honda Hybrid is a PIA because it is located under the center console, and which seemingly requires special tools for removal/replacement. Either way, the total cost was ~440. Paul got it down to ~360 ish. Either way -- not happy with the experience -- but this has nothing to do with the dealership only with my satisfaction with a reasonably new, low mileage, well-maintained Honda. I will look to another Brand for my next car purchase. More
Great service department. Took care of our oil change and tire rotation with no problems. Will be going there from now on. and tire rotation with no problems. Will be going there from now on. More