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Fred Anderson Cadillac - Service Center

Greer, SC

4.2
2,828 Reviews

2,828 Reviews of Fred Anderson Cadillac - Service Center

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April 11, 2023

I recently had a serious issue with my 2021 Traverse. I took it to Fred Anderson Chevrolet service department. Although it was the week of Easter and they were very busy ZACK the service manager listened More

by ALSUEMNICK
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Rocklein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEFF AND TYLER PLUNKETT
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April 11, 2023

Misinformation from all parties Wasn't told of 48 hour evaluation Didn't know was being handed off to second individual Just felt no one was aware what was going on More

by dremak73@gmail.com
Recommend Dealer
No
Employees Worked With
Terry and another man filling in while terry was on vacation
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Apr 12, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

We take customer service very seriously and are concerned about your recent visit. I would very much like to speak with you about your experience. Please feel free to call me at 864-662-2309 so we can better understand what to do to move forward. Thank you David Rocklein Service Manager

Apr 18, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

We take customer service very seriously and are concerned about your recent visit. I would very much like to speak with you about your experience. Please feel free to call me at 864-662-2309 so we can better understand what to do to move forward. Thank you David Rocklein Service Manager

Apr 18, 2023 -

dremak73@gmail.com responded

I appreciate you reaching out but unless the work that was preformed to my vehicle while at your business, I prefer to just let this go. I will not be a returning customer for service. I am not trying to cause an issue but I am big on communication and scheduling. Thank you Andrew Carver

April 10, 2023

It was pretty good did a wonderful job on my car I highly recommend them to anyone. More

by nickifrank0422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 28, 2023

The guys were great at check in and the mechanics answered any questions I had More

by sandymooney58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Sandymooney58, we're happy to hear you had such a positive experience with our team here at Fred Anderson Cadillac! We hope you have a great day!

March 27, 2023

Good people there that work with you and keep you informed of everything going on with your vehicle. More

by GEFFCOOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton Suggs
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Mar 30, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Geffcoop, we are so happy to read such a great review about Fred Anderson Cadillac! We sincerely thank you for the positive review and look forward to seeing you again soon!

March 27, 2023

Everything I sent my car for a still wrong really 1600 dollars this is not right I need to get fixed. More

by Alisha Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for speaking with me today. I am sorry you are still having issues with the car. We will work as fast as we can to correct this. 864-879-7111 ext 1305 Chris Gray

March 27, 2023

Good communication and explanation of service. Focused on my issue and resolved in timely manner. More

by george.kakaras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Kitchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Hi George.kakaras! We're so happy the team here at Fred Anderson Cadillac was able to help you out! We sincerely thank you for the positive review and look forward to seeing you again soon!

March 27, 2023

Gave me a price of 120 for an oil change. When I brought his attention to the monitor in the service dept advertising 82 he stated “I guess we can do it for that” then when I mentioned I had More

by HAGAN1261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Mr. Hagan, We take customer service very seriously and are concerned about your recent visit. I have reached out, to speak to you about the issue you experienced. Please feel free to call me back at 864-662-2309 so we can better understand what to do to move forward. Thank you David Rocklein Service Manager

Mar 29, 2023 -

HAGAN1261 responded

I called but I guess we are playing phone tag.

March 27, 2023

The Fred Anderson Collision Center did a beautiful job repairing my car. Everyone there was friendly and helpful. Blaine, who's in charge of the USAA claims, kept open communication with me and was very p More

by Ari S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaine-Five Stars
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Mar 30, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Ari S., we really appreciate your feedback of Fred Anderson Cadillac! We always strive to provide top quality service to every guest, and we are pleased to hear that you enjoyed your experience!

March 26, 2023

I brought my car in on Feb. 21 to have my car serviced. I didn’t get my car back until March 4 when I decided to come get it. I don’t know what they did to it or why it took so l More

by Ruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Easton Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
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Mar 27, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good morning. Thank you for the recent feed back. I am sorry about the lack of communication it appears you had while your vehicle was here for service. We strive for five star service with every customer and clearly let you down. I would like to speak with you more about this when you have a moment. My direct number is 864-879-7111 ext 1309 David Rocklein

Mar 28, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Ruby, thank you for bringing this to our attention. We would like to speak with you directly and get to the bottom of this situation. When you have a moment, please reach out to Zack Moran at (864) 743-0913.

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