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Fred Anderson Cadillac - Service Center

Greer, SC

4.2
2,828 Reviews

2,828 Reviews of Fred Anderson Cadillac - Service Center

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March 23, 2023

I scheduled my 7500 service 3 weeks in advance. It took 2 hours+. No recall or warranty work on Saturday, so someone was supposed to call. Nobody did call. I called Tuesday. I was told I would ha More

by Paulbarriage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley
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Mar 23, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good afternoon. Thank you for the recent feedback. I am sorry to hear you had less than a five star visit. I will be reaching out to you today about this, and I hope we can discuss what went wrong and where we can improve. My direct number is 864-8797111 ext 1309 David Rocklein

Mar 23, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good afternoon. Thank you for the recent feedback. I am sorry to hear you had less than a five star visit. I will be reaching out to you today about this, and I hope we can discuss what went wrong and where we can improve. My direct number is 864-8797111 ext 1309 David Rocklein

Mar 23, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Mr. Barriage, Thank you for speaking with me earlier. I look forward to getting your vehicle in here soon and addressing the issue. I am scheduling an appointment now and we will see you soon. Thanks David Rocklein

Mar 23, 2023 -

Paulbarriage responded

How is assuming an appointment time talking to the rental guy and calling me back?

Mar 24, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Spoke with Mr. Barriage and let him know that we have an appointment set up April 5th and a vehicle reserved for him that day so we can take care of his issues.

March 23, 2023

We have been with this dealership for many years The people have always been helpful More

by Illini
Recommend Dealer
Yes
Employees Worked With
We have worked with Terry Kitchens most of the time and he has always been very helpful
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Mar 26, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Illini, we are so happy to read such a great review about Fred Anderson Cadillac! We hope you have a great day!

March 22, 2023

Just great service from the team and always took care of my vehicle.and good customer service More

by CALVINHEMPHILL842
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Bailey
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Mar 23, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Hi, Calvinhemphill842! We're so glad our team at Fred Anderson Cadillac was able to assist you! We greatly appreciate the positive comments and hope to serve you again soon. Take care!

March 22, 2023

Customer service could have been a lot better, unable to perform all required services and no other options were given More

by JRODRIQUEZW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Bailey
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Mar 22, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good afternoon. Thank you for the recent feedback. I am sorry to hear you did not have a good customer service visit at our dealership. I would like to speak with you more about this when you have a moment. My direct number is 864-879-7111 ext 1309 David Rocklein

March 22, 2023

Service department has very helpful and had my car ready in a timely manner thanks More

by williamsg0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Mar 26, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Williamsg0, thank you for your kind words and this wonderful review of Fred Anderson Cadillac! We sincerely thank you for the positive review and look forward to seeing you again soon!

March 22, 2023

Easton was great. Always like dealing with him. Never have problems when working with him. More

by Halraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Easton Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Halraw, we're happy to hear you had such a positive experience with our team here at Fred Anderson Cadillac! We sincerely thank you for the positive review and look forward to seeing you again soon!

March 21, 2023

Very courteous and timely. The service representative that I had was very informative about what need to.be done to my.truck More

by NANNIELLOYD53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Bailey
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March 20, 2023

All work was completed correctly, & on time. Great service dept, stayed informed from start to finish More

by terryscruggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Rocklein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Terryscruggs, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Anderson Cadillac. Feel free to reach out to us if you need anything. Have a wonderful day.

March 20, 2023

New owner same awesome service by the staff. Great job as usual. I would recommend Fred Anderson service group to my friends and family More

by Doelo416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Hi Doelo416, thank you so much for your positive comments about Fred Anderson Cadillac! Until the next time we meet, take care!

March 20, 2023

Dealership and staff were great got my car back very fast and not to costly More

by DONNA_LANDERS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Hi Donna_landers13, thank you so much for your positive comments about Fred Anderson Cadillac! We sincerely thank you for the positive review and look forward to seeing you again soon!

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