Friendly Ford Lincoln - Service Center

Service Department: Our Ford Expedtion The service Department is the best we have ever used. We live in the North in the Summer and the South in the Winter. Hands down the best Ford Deale The service Department is the best we have ever used. We live in the North in the Summer and the South in the Winter. Hands down the best Ford Dealership we have ever used. More

Completely Satisfied Friendly Ford is quick and efficient every time I bring my Edge in for oil change, tire rotation, and all maintenance. They never surprise me with a Friendly Ford is quick and efficient every time I bring my Edge in for oil change, tire rotation, and all maintenance. They never surprise me with a high repair fee. I am given a few months to prepare for a repair. All staff at Friendly Ford is polite and professional. More

Alwlays happy with Friendly Ford service! The service department is always helpful. They keep you informed on what's going on with your vehicle even though I was just getting a tire fixed. Wi The service department is always helpful. They keep you informed on what's going on with your vehicle even though I was just getting a tire fixed. Will always have my vehicle services at Friendly Ford, Monroe. More

Great salesman and quick service Al Liparoto, our salesman, is frankly the reason we keep buying a Ford. He really works for us and he is trustworthy (definitely not the stereotypica Al Liparoto, our salesman, is frankly the reason we keep buying a Ford. He really works for us and he is trustworthy (definitely not the stereotypical car salesman). The service department is very quick and courteous. More

Scheduled maintenance Good overall experience as always, made an appointment and was in and out in less than an hour. Will continue to use the service department. Good overall experience as always, made an appointment and was in and out in less than an hour. Will continue to use the service department. More

Outstanding Customer Service Friendly Ford in Monroe, MI, always exceeds my expectations. A working relationship with Friendly Ford begins when you buy a vehicle, but continues w Friendly Ford in Monroe, MI, always exceeds my expectations. A working relationship with Friendly Ford begins when you buy a vehicle, but continues with the service department. They care about their customers. They provide a concierge like service. The service representative who checks you in will keep you updated until your car is ready. More

Friendly service , and staff. Everyone at the dealership goes out of their way to make your visit enjoyable. Weather it’s for service or purchasing a new ford vehicle. I highly Everyone at the dealership goes out of their way to make your visit enjoyable. Weather it’s for service or purchasing a new ford vehicle. I highly recommend this dealership to all my friends and family. More

Ripped off oil change My wife had her oil change on Oct. 4 2018 she has been going there for years and everything was fine until this visit. She sighed up for her normal oi My wife had her oil change on Oct. 4 2018 she has been going there for years and everything was fine until this visit. She sighed up for her normal oil change with the Ford coupon for 39.99 and when she went to pay for her oil change they charged her 62.00$. When my wife asked why was the price 62$ they said her oil grade had been changed or overlooked and now they said her car needed full synthetic oil when before she used synthetic blend.The next day we called the General Manager Nicole Ernst who was going to ask the service guys about the issue. The dealer ended up knocking the price down to 51$ and latter mailed a check for 11$. When the check came the Ms. Ernst stated in her letter that basically the car needed full synthetic which is a LIE. I Called Ford to register a complaint Case Number16027441 and they agreed with me on the oil, full synthetic not needed. Anyone else get scammed by the oil change bait and switch scam? More

Great service The best. I totally trust the dealer to help me with service and help with reminders. The mechanics are great and the service folks are the same. Wi The best. I totally trust the dealer to help me with service and help with reminders. The mechanics are great and the service folks are the same. Will work with you on questions and will find an answer for you.. Great lounge if you're staying and simply the best service department I've ever been to. Your not forgotten here More