Gem Mazda
Tallahassee, FL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 32 reviews
Gem always makes me feel at home during a service. I am continually impressed by their friendliness, straightforwardness, and reliability. I have had bad experiences at every other dealer in Tallahassee, continually impressed by their friendliness, straightforwardness, and reliability. I have had bad experiences at every other dealer in Tallahassee, but Gem continues to shine as an example of true beneficial entrepreneurial car work. More
The service at Gem Mazda is outstanding. They make you feel right at home, and take care of your vehicle. It appears they have a very experienced staff and have had no problems with the work they have do feel right at home, and take care of your vehicle. It appears they have a very experienced staff and have had no problems with the work they have done on my vehicles. I would highly and do recommend them to my friends. More
I have purchased a used tribute from Gem Mazda in first part of 08. The service at Gem Mazda is outstanding and they have always taken great care of my vehicle and any problems that my vehicle has had. The part of 08. The service at Gem Mazda is outstanding and they have always taken great care of my vehicle and any problems that my vehicle has had. They have a very experienced staff and I have had no problems with the work they have done on my vehicles. They are timely, friendly, reasonable, and outstanding quality of work. I would highly recommend them to anyone to include my closest friends.I always use the service department for all my vehicle needs. More
All services performed on my car goes through Mazada. I deviated from this rule once and would never do that again! Their staff is polite, work gets completed when promised and always for the price I expe deviated from this rule once and would never do that again! Their staff is polite, work gets completed when promised and always for the price I expect. I often sit and wait for an oil change and am amazed at how they give each customer personal attention. In most cases they no them by name when they walk in the door. I have been a Mazada owner for 28 years. Wouldn't buy anything else! More
I have had my car serviced there on many occasions and have always received prompt, friendly, and overall excellant service. If there was a problem I was having with my car and I told the service manager have always received prompt, friendly, and overall excellant service. If there was a problem I was having with my car and I told the service manager then she would not stop until she resolved the problem. I like that....They are certainly customer oriented which is something that is rare this day and time. More
horrible cars to begin with. customer service only makes you mad. my car has been in their shop for 4 days and still has not been diagnosed yet. i cant get a rental car without a diagnostic and gem mazda you mad. my car has been in their shop for 4 days and still has not been diagnosed yet. i cant get a rental car without a diagnostic and gem mazda is dragging their ass big time. two cars in their entire shop(including mine) and the 1 mechanic that was there looks to be about 100 years old and was sitting in a chair looking outside the shop staring into space. the customer service is outrageous. a total ass and a dumb one at that. keeps telling me the diagnostic should be done by end of the day...3 days ago. my personal mechanic that i took the car to first looked at it for 45 minutes and gave me a list of all the was wrong: motor is worn and needs to be replace, evaporative emissions system has a small leak, transmission is not communicating with the rest of the car(pcm?), etc... do not buy mazda unless you want a migraine and to be ripped off. More
Best car buying experience I've had in my 63 years! It was a difficult deal, upside down loan, low value trade-in and other issues. Scott and Mike worked EXCEPTIONALLY hard to find a way to make a deal w was a difficult deal, upside down loan, low value trade-in and other issues. Scott and Mike worked EXCEPTIONALLY hard to find a way to make a deal work. It took two days, we found a solution, and then...MUCH to my surprise, the interest rate on the loan was 6%, payments affordable, and both Scott and Mike were ever encouraging, never gave up, never told me, "Ain't gonna happen." As to "why" about my ratings, it's simply because I was treated with the utmost respect, consideration and friendliness. I was never pressured, there were no "extras" that they pushed at me, such as undercoating or any other expensive but purely profit for the dealer. I would recommend Gem Mazda to anyone and the little Mazda 3 5-door that I got is "Velocity Red" and for me...that's JUST what I wanted. Superior dealer, excellent staff. A FIRST RATE experience from the moment I walked in the door! More
I had a very good experience at Gem Mazda, mostly due to the salesman, Scott Dunlap. I went to the dealership to look at new cars. Scott is very knowledgable and asked all the right questions to find the the salesman, Scott Dunlap. I went to the dealership to look at new cars. Scott is very knowledgable and asked all the right questions to find the best car for me. I love my new Mazda 6 and would recommend him, and Gem Mazda to my friends and family. More
This was probably the best experience I've had purchasing a new car in years. This is my 13th car in the last 2 years and have dealt with a lot of people in that time. I was truly amazed that I could get a a new car in years. This is my 13th car in the last 2 years and have dealt with a lot of people in that time. I was truly amazed that I could get a Mazda Miata Touring at only $1000 more than the nearest used a 2 year old Miata with 19,000 miles. I would say that I am a demanding buyer, but Gem Mazda were able to satisfy me at every step of the purchase including the financing. I have owned many types of cars including a Porsche Boxster and I can with hand on my heart say I would not pay the $20,000 difference. Every day I tell my wife that this little car is the best I've ever driven. Many thanks to Ken and his team for an excellent experience. Andrew, Pelham, GA More
My experience with Gem was an interesting one, but overall I would classify it as a very good experience. My 3 year old Mazda CX-7 broke down during a road trip and had to be towed to the closest dea overall I would classify it as a very good experience. My 3 year old Mazda CX-7 broke down during a road trip and had to be towed to the closest dealer which happened to be Gem Mazda. Their service staff treated my wife with a great deal of respect and did everything they could to help her get a rental car and be on her way to pick me up....while I was stuck waiting near where the car had broken down. The staff worked hard to get the vehicle repaired by the time we were traveling back through the area. Unfortunately the same issue repeated itself quickly after we picked up the car and we were stuck at the dealership. At that point the owner Ken stepped in and began to work with us personally. THough the service manager, Will, came in on his day off to try and help the situation I was fed up with the car and just wanted to trade it in so we could get back home. I approached Ken with the idea of trading it in for a truck. He went out of his way to find us a vehicle and work a deal with another local company. He gave us a fair value for our car (due to the circumstances very fair) and more importantly treated me with respect and courtesy. I was an anxious buyer, but he did not attempt to take advantage and quite to the contrary worked me an excellent deal for a vehicle I am very satisfied with. Allen and the sales team got us through the paperwork while ensuring the vehicle was gassed up, detailed and ready to go. All and all I have never been to a dealer who was so willing to show me the numbers behind the deal and be upfront. I would not have bought a vehicle otherwise. Both the owner and Allen, have since followed up to make sure we made it home alright and that I was happy with my purchase. I would recommend this dealership and felt I was treated with the respect the very frustrating situation deserved. More