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Genesis of Hazelwood

Hazelwood, MO

3.9
1,164 Reviews
The Ed Napleton Auto Group acquired Napleton Hyundai and Napleton's Hazelwood Genesis on January 8, 2018. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the St. Louis area. Napleton Hyundai and Napleton's Hazelwood Genesis proudly continue to service the many cities in or near the St. Louis area. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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649 Dunn Rd

Hazelwood, MO

63042

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Showing 1,164 reviews

May 31, 2011

I had a great expereince with Charlie. I am from the Chicagoland area and found a used Mercedes they had on the lot for a great price. We quickly arranged the deal and they had met me half way to do th More

by chrismou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Sutton
May 24, 2011

I just purchased a 2011 Sonata SE from Dave Mungenast. It was my first car purchase that I found pleasurable. The minute you walk into the dealership you will see their focus is on customer service. I feel v More

by MikeF402
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Sutton
May 18, 2011

This was the most fantastic experience I have encountered. After going to several dealers, the amazing customer service brought be back to Mr. Hawkins. He sat down with me, asked me questions th More

by osome21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hawkins, Rick Williams, John Cook
May 05, 2011

I was very pleased with Cory Riester's customer service. He went above and beyond in answering our questions and in making us feel welcome at the dealership. He spent the better part of an afternoon test d More

by knm121975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Riester
May 05, 2011

Charlie is great guy who will bend over backwards to make you happy with your purchase. Really nice people to work with, that are eager to answer any questions. If they don't have the vehicle you desire, t More

by mortex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Sutton
April 26, 2011

Went to Dealership to make purchase of a 2003 gmc truck.Bob wrote up deal, was at dealership for 4 hrs,on Sat. Called C.U. Monday took in check tues,to find Truck sold,-NO CALL-NO EMAIL -NO COMUNICAT More

by worthless sale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Hughes
Apr 27, 2011 -

Genesis of Hazelwood responded

Thank you for informing us about these issues, we appreciate all feedback to help us improve our business. I am happy to speak to you further about these issues. You can call me directly at 314-731-2327 or you can email me at mitchsmoot@mungenast.com. Mitch Smoot General Sales Manager Mungenast Hyundai (314) 731-2327 - direct (314) 731-4986 - store mitchsmoot@mungenast.com

April 26, 2011

I found the dealership to be very friendly and helpful in every way. Charlie was very professional and even delivered the car to me at my home. Dealings were done over the phone with our son in Chicago a More

by herb gilden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
charley sutton
April 24, 2011

John Cook and Charlie Sutton were very helpful in my purchase of a new car. When I sold my car, they had a loaner for me until mine came in. I would highly recommend this dealer and would go back again. More

by pashaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Sutton, John Cook
April 14, 2011

Having already visited one local Hyundai dealer with their high-pressure, false promise filled sales pitch designed to just put me in a car, not the car I wanted, I went over to Mungenast and sat down w More

by drew11m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Payne
April 14, 2011

Mungenast Hyundai is an amazing dealer. I worked with Charlie Sutton to get THE car I wanted, not just a car. I was in the market for a Indigo Blue 2011 Sonata 2.0T Limited and the level of service Charl More

by greena03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Sutton, Jaime Decker
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