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Genesis of Hazelwood
Hazelwood, MO
1,164 Reviews
The Ed Napleton Auto Group acquired Napleton Hyundai and Napleton's Hazelwood Genesis on January 8, 2018. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the St. Louis area. Napleton Hyundai and Napleton's Hazelwood Genesis proudly continue to service the many cities in or near the St. Louis area. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 PM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 PM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,164 reviews
March 18, 2020
Brittany was great to work with. She was knowledgeable and fun! The service at Napleton has been top quality. They listen and go out of their way to help. I will be back! and fun! The service at Napleton has been top quality. They listen and go out of their way to help. I will be back! More
by Felix
Employees Worked With
Danny Walters, Forrest Knight, Kyle Lucas, Brittany Carraway
March 18, 2020
Bait and switch. Unfortunately a bad experience, but as with all bad experiences there are lessons to be learned, and I hope this helps you. Challenger listed online Unfortunately a bad experience, but as with all bad experiences there are lessons to be learned, and I hope this helps you. Challenger listed online for 14,499. Seemed to be a fair price for the year and miles. Went to the dealer and test drove and offered 1200 down and for them to finance the rest. I realize that taxes are going to add some on top, that's about 900 or so in my case. Salesman came back with a piece of paper stating that they could do 2600 down and (I can't remember the exact number) around 428 a month for 60 months. After some negotiation I managed to get the car, but they still got me a little. But think about this: Including the APR of 6.25 percent, that payment equates to a 22,000 dollar car, and don't forget to add in the down payment of 2600, which brings the price of the car to 24,600. Over 10 grand more than they were asking for. That is uncalled for from a business, and the real name for it is bait and switch. I would encourage you at all costs to avoid this place as I guarantee you there are honest businesses out there that will happily take what the sticker price is. A couple of other points, never tell them what you want your monthly payment to be, that is their ticket to set the price. Also, this place doesn't want to discuss the APR with you, they keep that in their back pocket as an excuse to charge you ridiculous prices. I also have seen their responses to other critical reviews on here, and I am not at all interested in talking to any of them. They aren't going to mail me a check, so it's history to me. More
by Coolinggod75
Employees Worked With
Forrest Knight, Kyle Lucas, Jahan Lyte
March 09, 2020
Words can't even explain how great of a salesperson Jon is!! He made the experience of buying a new car exciting and fun the whole time. He's very energetic, funny, and was also very knowledgeable about th is!! He made the experience of buying a new car exciting and fun the whole time. He's very energetic, funny, and was also very knowledgeable about the cars. Told him what type of car I wanted plus the features . There was a few bumps in the road, (because I don't have any credit) but he didn't let me leave until I left off the lot in exactly what I wanted! He worked with me the whole entire time. It didn't just stop at the dealership. He called the next morning to see if everything was running smooth and to see If I was enjoying it and been in touch here and there ever since. If your looking to buy a new car, I wouldn't recommend anybody else; Jon can get the job done! More
by Niya
Employees Worked With
Jon Scruggs
March 07, 2020
Jon definitely made our car buying experience fun. His customer service was perfect! I definitely will be recommending friends and family to come see him when it’s time to purchase a car. Thank you again customer service was perfect! I definitely will be recommending friends and family to come see him when it’s time to purchase a car. Thank you again More
by Lastochabrown
Employees Worked With
Jon Scruggs
March 06, 2020
Bobby Clifford, the General manager, made my car buying experience easy and professional. He and his team exceeded my expectations. Within 2 hours of walking into the dealership, I left with a new Palisade experience easy and professional. He and his team exceeded my expectations. Within 2 hours of walking into the dealership, I left with a new Palisade. Bobby Clifford is a sophisticated car professional who knows his business and people. He understood just what we were looking for. Khaled, was most accommodating and a pleasure to work with. Kyle Lucas, the business manager made the paperwork understandable ,with a smile and professional More
by Roberto
Employees Worked With
Kyle Lucas, Bobby Clifford, Khaled Sir
March 05, 2020
I had the pleasure of working with Jahan, very pleasant and informative sales man! He got me in the the car I wanted. I highly recommend him if you want a 5 Star experience. Thank You! Tell him Rob sent yo and informative sales man! He got me in the the car I wanted. I highly recommend him if you want a 5 Star experience. Thank You! Tell him Rob sent you! More
by Dallaslouis09
Employees Worked With
Kyle Lucas, Jahan Lyte
March 02, 2020
I was treated with respect and I would highly recommend buying a new vehicle from this dealership. The general manager Bobby Clifford was fantastic and went out of his way for me. My sales person was Khale buying a new vehicle from this dealership. The general manager Bobby Clifford was fantastic and went out of his way for me. My sales person was Khaled and he took his time and made sure I understood everything about the new 2020 Sonata The F and I manager Kyle explained the finances and made sure I knew everything I needed to know - More
by Dstrong
Employees Worked With
Kyle Lucas, Bobby Clifford, Khaled Sir
February 28, 2020
This place was the most incredible dealership I have ever dealt with. From Khaled (my sales guy) to Kyle Lucas (my finance guy) all the way to Bobby Clifford (the GM) I wouldn’t trade this experience for $ dealt with. From Khaled (my sales guy) to Kyle Lucas (my finance guy) all the way to Bobby Clifford (the GM) I wouldn’t trade this experience for $1,000,000. They came together and made the impossible possible and for that I am forever grateful!!! More
by 1milly
Employees Worked With
Kyle Lucas, Bobby Clifford, Khaled Sir
February 27, 2020
Khaled was the nicest car sales person I have ever dealt with in my entire life he's such a gentleman and he just made it so easy for me to get a new car and khaled loves selling cars he is amazing and he with in my entire life he's such a gentleman and he just made it so easy for me to get a new car and khaled loves selling cars he is amazing and he is a true asset to your corporation thank you guys so much I love my car More
by Michelle
Employees Worked With
Khaled Sir
