Genesis of Hazelwood

Great Buying Experience Staff was very knowledgeable and courteous. The process was quick and painless. We have purchased several cars here and will continue to come back f Staff was very knowledgeable and courteous. The process was quick and painless. We have purchased several cars here and will continue to come back for more. More

Best Car Experience I looked for 4 months, Toyota, Acura, Subaru and in 5 minutes we knew Tucson Ultimate was the way to go. I have never in all my years had a car sale g I looked for 4 months, Toyota, Acura, Subaru and in 5 minutes we knew Tucson Ultimate was the way to go. I have never in all my years had a car sale go easier, no annoying 5,000 follow up calls, upselling etc. Bob was honest and to the point on what we should get, hit our budget and I will buy and recommend all my cars to him moving forward. His knowledge of the car was the best I had encountered, made sure we were comfortable before and after purchase. Bobby was top notch all the way and I'm sending my sister to him for a 2019 Santa Fe he recommended. More

Bobby Clifford was amazing to deal with! I was in search for a new car after driving my 2007 Toyota RAV4 go almiost 9 years. I was looking at similar car types such as the CRV, Forester and I was in search for a new car after driving my 2007 Toyota RAV4 go almiost 9 years. I was looking at similar car types such as the CRV, Forester and new RAVs but the options on all you had to pay extra for. In talking with Bobby never knowing anything about the Hyundai Tucson, we went to look at the car and drive it and loved it! The fact no matter what trim you pick, you have the options included and don’t have to spend extra is great! Bobby walked us through all the features and was able to close our deal pretty quickly. I can’t say anything other than he was amazing to deal with! More

Highly impressed with the sales team!!! I was highly impressed with the sales team members of Napleton Hyundai dealership. The team made every reasonable effort to come up with a price that I was highly impressed with the sales team members of Napleton Hyundai dealership. The team made every reasonable effort to come up with a price that fits my expectations. I bought 2018 Hyundai Sonata Sport edition and so far I am happy with the both performance and comfort. Thanks a lot!!! More

Unexpected awesome experience As my title says, I was not expecting this level of service. I saw online the good prices and went to the store to check them out. Arick was the respo As my title says, I was not expecting this level of service. I saw online the good prices and went to the store to check them out. Arick was the responsible for attending my wife and I and I have to say he is one of the best sales person I dealed with. Also, Kyle was very patient on explaining us all the costs and benefits. Great experience and I will make sure I will recommend the dealership to everyone I know. More

Fantastic Kal is my brand specialist here at Napleton Hyundai , he offered me the best deal in town for my brand new Ioniq Hybrid! Kal is very honest and knowle Kal is my brand specialist here at Napleton Hyundai , he offered me the best deal in town for my brand new Ioniq Hybrid! Kal is very honest and knowledgeable, and I highly recommend him!! Danny,the sales manager is also a true gentleman, both Kal & Danny went above and beyond to make this a happy purchase! Thank you Kal Thank you Danny More

Bait and switch They add on undisclosed costs. The options listed on adds are not accurate or misleading. They are in my opinion untrustworthy and not worth your time They add on undisclosed costs. The options listed on adds are not accurate or misleading. They are in my opinion untrustworthy and not worth your time. More

A wonderful experience. I went in to get my car serviced and I walked out with a new car. I'm extremely satisfied. The salesman are miracle workers. Thanks Khal Majeedah! I went in to get my car serviced and I walked out with a new car. I'm extremely satisfied. The salesman are miracle workers. Thanks Khal Majeedah! More

Deceived The week of February 18th I visited this dealership twice - inquiring about two vehicles that were near my max price point. Both times I worked with G The week of February 18th I visited this dealership twice - inquiring about two vehicles that were near my max price point. Both times I worked with Greg Patton. He seemed interested in my needs and my wants with my budget. Thursday, February 21st, I brought my family in to show them the car, it was a 2016 Santa Fe, with low miles, priced at $18,000. The family loved it. After that visit, I talked and texted(i still have all of the texts) with Greg regarding our desire to get this car, even though it was $500 over our max price point. At one point(at 5:38pm on the 21st), Greg said "just got done talking to the gm. He glanced at the two cars you're interested in and said we're close enough that we'll make it work, that it's worth coming in Saturday". Great news, right? WRONG!! Come Saturday morning, Greg isn't there(he was in Florida from what i was told) and we're dealing with Kati, whom, according to Greg "is up to speed with what your deal is". After going back and forth with, what i thought was "taken care of", we come to find out that the car which was listed at $18,000, is now $19,750 - due to the Napleton Experience cost, the certification cost and the documentation fee. Instead of meeting us halfway, these folks actually raised their asking price. Again, I have all the documentation to back this up. At this point, our two young kids, one of whom was missing out on her Girlscout Volunteer project(since the "quick transaction" is now over an hour long) - we said we're walking away from this deal. The gm or floor manager(bobby, i think?), came in and tried to justify the increase cost - which I responded is all "minutia since we relied and believed Greg was speaking from a place of knowledge and experience. I finally asked about the other vehicle, which was priced at $17,700, only $200 over our max price point. Was told they could not go any lower, and in fact, after all the certification and Napleton Experience, it would be into the high $18,000's. At this point, we were so discouraged, frustrated and disappointed, we left. Not only did we take away our daughters' volunteer opportunity with her Girlscout troop, but we were deceived and flat out lied to, and making this matter even more frustrating, leading up to our visit, we told our kids we're off to buy a new car. Even when I showed Kati and Bobby(i think that was his name) the messages from their employee about the price, they still would not honor it. Also, during this visit, I texted Greg several times asking him "what the heck is going on with them raising the price"? No response from him. Please consider another dealership before buying from these folks - they are not honest nor do they honor what a current employee says regarding pricing of a vehicle. Lastly, at 5pm on the 23rd(only 6 hours after I left), their website changed the asking price from $18,000 to $17,500, which was the price I offered and was told they couldn't do. In my opinion, this dealership does not put the customer first, nor do they honor a offer(in text form) a deal that was agreed upon a day earlier. More

Lolo and Bobby are the best Lola and Bobby help me to get a car, wonderful experience this is the place to go to buy a car, awesome people. Thanks guys Lola and Bobby help me to get a car, wonderful experience this is the place to go to buy a car, awesome people. Thanks guys More