Genesis of Hazelwood

Best I’ve ever had!!!! Chasidy was my sales person and she was phenomenal!!! I usually by my cars from suntrup Hyundai but I am so glad I bought from Napleton it was the bes Chasidy was my sales person and she was phenomenal!!! I usually by my cars from suntrup Hyundai but I am so glad I bought from Napleton it was the best experience I’ve ever had. I’ll be referring all my friends and family that’s in the market for a car to go and see Chasidy specifically she’s the best More

Staff Doesn't Listen On June 22 I went to a sales event and test drove a new car. When talking afterward, I stated that any transaction would be cash-only. The salesman On June 22 I went to a sales event and test drove a new car. When talking afterward, I stated that any transaction would be cash-only. The salesman asked me some questions, which I answered. He left and came back several minutes later with a monthly payment. I said that there were no monthly payments in a cash-only deal. The dealer made some other proposals before I left, which I declined. On June 30 I was notified by a bank that a loan application had been made in my name. I called the bank and found out that it was initiated by the dealer. On July 2 I filed a complaint. via the dealer's website. Having received no response by July 5, I left a message for the general manager. After 27 more hours with no response I filed a complaint with the Hazelwood Police Department. On the way home I stopped at the dealership and waited until the sales manager was available. He said it was a misunderstanding. But it would not have happened if the staff were listening to what I said. Also I said that I wanted a car of a size similar to my Cavalier. When the Elantra that I test drove was more than I wanted to spend, they tried to sell me an Accent, which is smaller than I want. They are more interested in selling me a car, than listening to me. More

Friendly staff, helpful, and fast. I had a great experience at Napelton (finally, after several bad experiences at other dealers) buying my Hyundai Santa Fe Sport. Earl was great and t I had a great experience at Napelton (finally, after several bad experiences at other dealers) buying my Hyundai Santa Fe Sport. Earl was great and the financing was fast and easy and I received an EXCELLENT deal . More

Courteous and thorough for work performed The service was prompt and no issues found for work. Individual provided courteous service making sure all issues were being addressed and all concern The service was prompt and no issues found for work. Individual provided courteous service making sure all issues were being addressed and all concerns satisfactorily completed More

They actually delivered the pricing as promised! I was shocked that the pricing they quoted upfront was the same pricing I ended up with at the end. THAT NEVER HAPPENS! Excellent sales experience. I was shocked that the pricing they quoted upfront was the same pricing I ended up with at the end. THAT NEVER HAPPENS! Excellent sales experience. More

Extremely smooth and helpful Billy Strasser was an outstanding sales representative and made the process as seamless as possible! I found the vehicle on CarGurus, and Billy as ext Billy Strasser was an outstanding sales representative and made the process as seamless as possible! I found the vehicle on CarGurus, and Billy as extremely helpful in making the deal happen! More

Third Sonata It took some time at this dealership, as my credit had really dropped from trying to sell my home after a year and a month and it draining me of all o It took some time at this dealership, as my credit had really dropped from trying to sell my home after a year and a month and it draining me of all of my funds. Bills were late and I have just started to catch up on them. I knew that I was certainly not going to have what I had the last 4 years in my lease and I was correct. However, the Finance Manager, came out of his office came up to me and was able to knock of $100 off my monthly payment in addition to doubling my warranty. A deal I couldn't pass up. This dealership will do everything to keep you happy and comfortable in a car of your choice. More

Great customer service I have my second Elantra from this dealership and have always received great customer service. The staff aim to please, and I have not been disappoin I have my second Elantra from this dealership and have always received great customer service. The staff aim to please, and I have not been disappointed. I have really enjoyed working with Weldon Streeter on both of my Hyundai leases. More

Excellent, friendly and quickly Highly recommend using USAA in connection with Napleton Hyundi. You can chose the model and make you would like, then build your perfect car all in t Highly recommend using USAA in connection with Napleton Hyundi. You can chose the model and make you would like, then build your perfect car all in the comfort of your home. Then chose a dealership in your area that works with USAA (United States Automobile Association), must have served in the Military or be a family member, and a member of USAA. Then print out your car information with the price and take it to the dealer. You know before you get there that they have the car you want and what it will cost you. USAA also offers a lower interest rate when you buy your car this way. It was great! More

Satisfied customer I reported a mistake on my paperwork & Emily made sure things were rectified to my satisfaction.i felt very much appreciated & valued as a customer. I reported a mistake on my paperwork & Emily made sure things were rectified to my satisfaction.i felt very much appreciated & valued as a customer. More