Genesis of Hazelwood

I was very pleased with Jacob he did a wonderful job for me to get a better deal for me with an upgrade from 2019 to 2021 me to get a better deal for me with an upgrade from 2019 to 2021 More

Very pleased with this dealership I had the pleasure of working with Jonathan it was his first day he was supposed to be following somebody learning the process he took it upon himself to deal with me and working with Jonathan it was his first day he was supposed to be following somebody learning the process he took it upon himself to deal with me and showed me a truck I was interested in I ended up buying the truck. He's a very professional young man the managers were friendly so was the finance guy I will definitely buy another vehicle from this dealership More

Jacob helped me with purchasing this beauty of a Kia, and he even helped me with figuring out the best payment option and fix the one problem with the car. Overall, he gave good customer service. I appreciat he even helped me with figuring out the best payment option and fix the one problem with the car. Overall, he gave good customer service. I appreciated the kindness and willingness to help! More

Napleton Hyundai is a great place for services. . Anthony Usialk is very great,and make sure ur taking good care.He also make sure I'm very Satisfied before I leave he Should be be granted #1 Servi . Anthony Usialk is very great,and make sure ur taking good care.He also make sure I'm very Satisfied before I leave he Should be be granted #1 Service Advisor I rate Him 10... More

Kevin was awesome in assisting us with the purchase of our new Elantra. He was honest and made the buying process very easy. We will recommend Kevin and Napleton Hyundai! our new Elantra. He was honest and made the buying process very easy. We will recommend Kevin and Napleton Hyundai! More

All I can say this place is incredible. The staff was very helpful. Jacob Flynn was my salesman. He made my wife and I experience top notch. He listen to our ever need and supplied us with the best car f very helpful. Jacob Flynn was my salesman. He made my wife and I experience top notch. He listen to our ever need and supplied us with the best car for our family. If your looking for someone who Listens and cares find Jacob Flynn is the man and you want be Disappointed. Devin Kludt, the Financial Director was amazing he took his time explaining every paper that you signed. He didn’t apply any pressure on us to buy anything that was extra . Jacob and Devin are a great team. If you need a car go to Napleton Hyundai More

The salesperson, Heather, was extremely helpful, knowledgeable, and professional in the sale of the Kona. Although the entire experience lasted only a few hours, she did not appear to be rushing me knowledgeable, and professional in the sale of the Kona. Although the entire experience lasted only a few hours, she did not appear to be rushing me to purchase the vehicle. More

Was online and saw a vehicle. It said to click to get today's price. I got a call from Annie, she said it was there and scheduled an appointment. A little over an hour it wasn't there. Saw another vehic today's price. I got a call from Annie, she said it was there and scheduled an appointment. A little over an hour it wasn't there. Saw another vehicle that was similar. However when financing came about the vehicle was more than 1000 more due to vehicle shortages. So why was the lesser price shown. When it came to financing also, I saw a lot of paperwork before the actual financing was done. Seems to be a lot of bait and switch here. A year ago when I was at Bommarito, there were no secrets and xx, I sat with the finance manager as he tried and got me a deal. He showed me the process and what he was doing. More

I bought a new Genesis GV80 here and have been so pleased with everything aspect of the sale. This dealer stood out from all the others, starting with a personalized video sent to me prior to our first meeti with everything aspect of the sale. This dealer stood out from all the others, starting with a personalized video sent to me prior to our first meeting. The sales rep was courteous and knowledgeable. And the general manager went out of his way to make us feel special and appreciated. They continue to go above and beyond with follow up calls and check ins after the purchase to insure we were completely satisfied with our new car. I would highly recommend this dealership. More

If you're a buyer that can't physically come into the dealership- be prepared and consider not wasting your time. I am not local to the area so I had to have my parents come into look at the car- they o dealership- be prepared and consider not wasting your time. I am not local to the area so I had to have my parents come into look at the car- they originally had the car pretty overpriced so I asked if pricing was flexible and was told no, all pricing is firm. So, we thought we were going to have to just walk away at that point. After that, I got a bunch of follow ups about missing my appointment even though my parents had been there, which was annoying. I checked the carfax a few weeks later and the price had dropped to the price point I wanted. I know it's a crazy market right now, so I tried to be understanding and called back wanting to purchase the car now that it was in my price range. It was basically impossible to get a hold of an actual person on the sales team to discuss things further. I kept getting bounced around. The call center employees were nice, but didn't have authority to really answer my questions. I let multiple people I talked to know that I was having a hard time getting a hold of someone and not a single person ever said sorry or seemed empathetic to how much of my time this was taking. I was told they wouldn't take a deposit to hold the car because of the "crazy market". Which their business, their choice- but I think after experiencing their sales service I understand why they still haven't sold this car still after nearly a month in this "crazy" market. It took forever to even get a follow up from someone on the actual sales team about questions on purchasing the car. Which, it is a holiday week so again, was trying to be understanding. I had family in town that day so had to wait until Monday to call back first thing when they opened. All morning I was trying to get the sales person on the phone to talk, but heard nothing until eventually was connected with another sales manager. I just needed more information on the car and how much it would be to get it certified pre owned. It took the entire day to get an answer- I had to call back multiple times to follow up over the course of 6 and a half hours. When I finally did get an answer, it was priced ridiculously ($2500 to get it certified). I have gotten the pricing on this from other dealerships in my car shopping and its never been nearly this much. Then the salesperson made a comment about how these other dealers were probably marking up their prices in other ways- which is also not the case. I actually talked to one dealership that could've shipped me a nicer trim level of the car I wanted from Miami for less than what this dealership was wanting me to pay for this car- ridiculous. Overall I feel that my time was wasted and really did not enjoy my experience with this dealership. More