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Greenville Toyota
Greenville, NC
348 Reviews
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Showing 348 reviews
October 04, 2012
I purchased a new Toyota Tacoma on 3/3/2012. As of this date, I have had my NEW vehicle for 7 months and it has been to back to Service repeatedly. The vehicle has never driven properly. At first I gave it date, I have had my NEW vehicle for 7 months and it has been to back to Service repeatedly. The vehicle has never driven properly. At first I gave it the benefit of a doubt, since I went from a Challenger to a truck, I thought it was just me adjusting from driving a sports car. But a few weeks in, I drove it on the highway. I discovered that not only did it feel like all of the tires were out of balance, but the steering wheel shook horribly when I reached about 55mph. This is a NEW truck. This is either the worst driving vehicle I have ever owned or something is wrong. So I took it to Service the first time. They balanced all 4 tires. It didn't fix the problem. So I took it back again a 2nd time. They did a Road Force balance. That didn't fix it. I dropped by on a Monday afternoon and spoke to Clint. He said that they needed to measure all of the tires and rims and that they would need it for a full day. So I dropped it off Wednesday morning for the 3rd time. Over the next few days all they could tell me was they were "trying everything Tech Support told them to no avail". Friday afternoon, Clint calls and says a tire was out of round and that they were replacing all 4 tires with better ones. A) I was told that measuring was one of the first things they were going to do. Why did it take 2.5 days to do it? B) I asked Clint if they were SURE it was a problem with the tires and not a structural problem with the truck. YES, he answered with confidence. He claims to have drivin it, along with Craig. And both claimed there was no issue. I picked up my truck on Tuesday. It was still having the same problems as before. So I returned to Service for the 4th time and rode with Clint since the problem magically appeared again between the time he drove it and the time I picked it up from the dealership. Clint called a regional representative to see if they would come look at the truck. I have yet to be informed of IF that will happen, when it will happen, or if they will even have the ability to fix my new vehicle. To date, I am the owner of a defective NEW Toyota Tacoma and have ZERO confidence in my Toyota, in Greenville Toyota, or the ability of the technicians in the service department to effectively troubleshoot and repair issues. More
by SDJohnston429
Employees Worked With
Service Department
September 29, 2012
Best experience in buying a car that I have ever had. I Best experience in buying a car that I have ever had. I thought short and sweet is the best, but this program wants me to ramble on. Jerome was a fa Best experience in buying a car that I have ever had. I thought short and sweet is the best, but this program wants me to ramble on. Jerome was a fantastic sales man....I love his humble, cordial, unassuming attitude. More
by mikep1227
Employees Worked With
Jerome Cox
September 27, 2012
Byron Tyson was one of nicest saleman that my wife and I have ever dealt with. He is truly an asset to your business. I look forward to seeing him for all of my needs at this dealership. Please thank him fo have ever dealt with. He is truly an asset to your business. I look forward to seeing him for all of my needs at this dealership. Please thank him for me personaly, William and Debra Waters More
by fishingforbucks
Employees Worked With
Byron Tyson
September 27, 2012
Sales staff very knowledgable of vehicle. Sale person was courteous, friendley and kind. Tried his best to meet my needs. Finance mgr. may be a little aggressive in selling dealer financing when buyer was courteous, friendley and kind. Tried his best to meet my needs. Finance mgr. may be a little aggressive in selling dealer financing when buyer intended to finance him self but I know that is dealer immposed because of kickback from dealer financing.Purchased 100,000 mile waranty thinking I only had 36,000 mile warranty. On futher reading I understand 60,000 waranty on drive train. That could be a mis-understanding on my part. I probably would not have purchased the 100,000 warranty if I understood correctly. More
by James Fields
Employees Worked With
Jerome Cox
September 26, 2012
Easy to make online service appointment. Courteous, friendly reception and recognition of long time customer. Randy Peele, Assistant Service Manager, is especially knowledgeable, helpful and patient w friendly reception and recognition of long time customer. Randy Peele, Assistant Service Manager, is especially knowledgeable, helpful and patient with questions and concerns. Quality of work done meets expectations. I expect to continue to have my service done at Greenville Toyota. More
by jccooke
Employees Worked With
Service Department
September 18, 2012
My husband and I recently bought a 2012 4Runner. Jamie met us at the door and walked us through the whole process flawlessly. I gave this dealership and Jamie a 5 out of 5! Our overall satisfaction coul met us at the door and walked us through the whole process flawlessly. I gave this dealership and Jamie a 5 out of 5! Our overall satisfaction could not have been beaten by any other local dealership. Greenville Toyota is the way to go, stop in and see Jamie today!! More
by mls0526
Employees Worked With
Jamie Jacobs
September 17, 2012
Great transaction and A+++++ Service! Both Art and Craid were very helpful in the selection and purchase of my new truck. We will be back for our next car or truck. Thank you. were very helpful in the selection and purchase of my new truck. We will be back for our next car or truck. Thank you. More
by joan.blanton
Employees Worked With
Art Reynolds, Craig Goess, Jr
September 12, 2012
I was satisfied with my overall experience. Excellent customer service and easy process. I would purchase another vehicle in the future from this dealership. The staff was friendly and easy to talk with customer service and easy process. I would purchase another vehicle in the future from this dealership. The staff was friendly and easy to talk with. More
by melanie.r.baker.3
Employees Worked With
Todd Bond , Todd Bond
September 10, 2012
Overall very good buying experience with no major complaints. I have had several Toyotas and they are vastly better than anything else I've ever owned. After lots of research, I had a fairly good ide complaints. I have had several Toyotas and they are vastly better than anything else I've ever owned. After lots of research, I had a fairly good idea what price I wanted to pay and got very close to that number. Todd Bond plays straight and never tried to mislead or pressure me. On the other hand, all dealerships have gimmicks and built-in charges that consumers should research thoroughly before beginning negotiations. Don't expect perfection from any dealership, but I can say that it is possible to have a good buying experience with this one. More
by RockyMountbuyer
Employees Worked With
1, Todd Bond
September 07, 2012
This is the second vehicle that I have purchased from Jerome. He always has the customer's best interest at heart. He is very knowledgable about cars, he listens to the customers' needs and desires, and Jerome. He always has the customer's best interest at heart. He is very knowledgable about cars, he listens to the customers' needs and desires, and then points them into the direction he thinks will be the best fit. I will definitely purchase another Toyota automobile from Greenville Toyota (preferably from Jerome) if I am still living in the area when that time comes. More
by PollyC87
Employees Worked With
Jerome, Jerome Cox
