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Hanna Imports
Raleigh, NC
927 Reviews
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927 Reviews of Hanna Imports
August 18, 2023
After my review, it’s on you to decide whether to choose this dealership with so many others around. To start, since purchasing the vehicle a month ago, I have had to replace the key fob (only one provi this dealership with so many others around. To start, since purchasing the vehicle a month ago, I have had to replace the key fob (only one provided to me), add Freon, replace 12V battery, & replace front tires due to belt broken inside front tire. To make matters worse, they added a universal lug nut which caused me to research and buy another socket key to even replace them. So far , I am over $2000 additional since buying the car. They did nothing to inspect this vehicle so be mindful of what you are buying. They also will force you into an additional $1000 + paint warranty that covers nothing and no way to cancel so be ready for that additional charge. I also looked at refinancing because the interest seemed high based on my credit and learned I can get it 5% lower interest rate not financing through them. Overall I would never buy from them again and I warn others to be careful with this dealership. You will have buyers remorse pretty quickly. More
by MJC
Employees Worked With
N/A
August 08, 2023
They promised us they could fix the issues that were on the car they sold us over 9 months ago. We are still having difficulty hearing back from them and getting this fixed. Very frustrating and disappoint the car they sold us over 9 months ago. We are still having difficulty hearing back from them and getting this fixed. Very frustrating and disappointing. More
by nick.hackett
Employees Worked With
Noah
August 07, 2023
Watch out adds fees at last minute , paint and fabric protection 1499 cannot be removed . Contract details say you acknowledge this is not necessary to buy the car. Read everything before signing. This protection 1499 cannot be removed . Contract details say you acknowledge this is not necessary to buy the car. Read everything before signing. This fee goes to another Hanna owned company. More
by Disappointed
Employees Worked With
Brandon Winder
May 25, 2023
Tony Steed was an incredibly professional sales person. He helped us in providing answers to all our questions. We traveled 2 1/2 hours to look at a specific car. We traded in our Ford fusion hybrid for a He helped us in providing answers to all our questions. We traveled 2 1/2 hours to look at a specific car. We traded in our Ford fusion hybrid for a fusion plug in titanium. We were very pleased with the negotiated trade in amount and final purchase price as well as the professionalism shown by all at Hanna Imports ! More
by kath
Employees Worked With
Anthony Steed
May 19, 2023
Deceptive, unethical business. Added $1499 "KAHU3" fee for car recovery LoJack unbeknowing to me. The vehicle already has recovery protection. Paid cash, no need for them to locat Added $1499 "KAHU3" fee for car recovery LoJack unbeknowing to me. The vehicle already has recovery protection. Paid cash, no need for them to locate my vehicle. READ YOUR CONTRACT IN DETAIL AND DONT LET THEM BULLY YOU INTO FEES THAT ARE NOT APPROPRIATE!! AVOID HANNA MOTORS!!!!! They are what gives car dealers a bad name. Read other reviews, I'm not the only one that got screwed. CHECK OUT THE REVIEWS ON BBB. PLEASE HANNA .... NO APOLOGIES OR COMMENTS ABOUT BEING THE ISSUE BEING RESOLVED UNTIL I RECEIVE MY $1,499 BACK. I despise dishonest people. JC More
by JCollins
Employees Worked With
Naz Alawar
January 04, 2023
AVOID HANNA IMPORTS AT ALL COST! !!! I bought a used 2020 Kia from Hanna Imports in December 2022. My wife and I really liked the car and it was in our budget, however we experienc !!! I bought a used 2020 Kia from Hanna Imports in December 2022. My wife and I really liked the car and it was in our budget, however we experienced terrible customer service at Hanna Imports. First of all, we were assigned with a rookie sales guy who had just joined a month ago and had no experience/knowledge about the car. I dont blame the poor guy as he was not helped much by his seniors. One particular sales person called De-Andre was awfully rude and contemptuous. The car we bought had a front seat floor mat missing so I asked the manager Isaac Wards about the floor mat, he kept giving different excuses about it and never delivered on it. DONT BUY YOUR CAR FROM HANNA! More
by sabhy2cool
Employees Worked With
Deandre
December 02, 2022
Evan showed wonderful, quality customer service. He was so kind and it was a pleasure doing business with him. I would definitely recommend this place to others. He was so kind and it was a pleasure doing business with him. I would definitely recommend this place to others. More
by Acgarrett1
Employees Worked With
Evan Williams
October 28, 2022
Staff was friendly, very professional. Evan Williams did a great job from start to finish with the sale of my vehicle. Experience was pleasant through its entirety. Evan Williams did a great job from start to finish with the sale of my vehicle. Experience was pleasant through its entirety. More
by Bishop12
Employees Worked With
Evan Williams
July 28, 2022
Horrible experience very unprofessional had me drive a hour for a car that wasn't there no sympathy at all bad business stay away!! hour for a car that wasn't there no sympathy at all bad business stay away!! More
by Sglast77
Employees Worked With
David Taveras, Emmett Austegard, Josh Thomas, Steve Smith, Percy Hinton, Andrew Austegard, Philippe Charoensawadsiri, Evan Williams, Derek Lane
June 29, 2022
Terrible service after the initial purchase. The service department will not return phone calls, and the warranty department will not return phone calls or emails. I bought my car 2 1/2 months a The service department will not return phone calls, and the warranty department will not return phone calls or emails. I bought my car 2 1/2 months ago and there is an issue under the hood. I’ve still been trying to make an appointment to follow up on the warranty and cannot speak with anyone. More
by R C
Employees Worked With
David Taveras
