Hyundai of Trenton - Service Center

They do not have enough properly trained and qualified service technicians. I booked an appointment for standard service - oil change/tire rotation a few days in advance. Two days before the appointment service technicians. I booked an appointment for standard service - oil change/tire rotation a few days in advance. Two days before the appointment I ran over a dead animal, and a lot of water (I'm reasonably sure) began dripping underneath the car. I called that day to see if I could bring the car for them to take a quick look underneath to see if a hose or something just got knocked loose. If it was a bigger problem I'd leave the car. Answer - they don't take same day appointments. I said, OK, I have a service appointment on Friday I'll drive my other car, can someone look at this car, a 2018 Sonata Limited, on Friday. They said yes...so, I went to drop the car off on Friday morning and the service advisor said that I would need to make a separate diagnostic appointment. I asked, you can't check to see if there is a loose hose or to see the source of a leak underneath the car? He said no, I would have to make a separate diagnostic appointment. But they would do a standard check of the car when they changed the oil and rotated the tires. I also had the volume-up button on the steering wheel stop working. I asked if they could give me an estimate to fix it or the cost of the part for me to do it myself, if it's not under warranty. First, this is not something that should fail on a 5-year-old car, but apparently is a common problem for 2018 Sonatas. They said, no, I would have to make a separate appointment. I asked the advisor why the person who took my call before did not tell me that? That person said that someone could look at it when I brought my car in for service. The advisor simply stated they needed a diagnostic technician and couldn't do it; I'd need to make a separate diagnostic appointment. He didn't offer to help me find an appointment, to see what's available, to see what he could do. In fact, he didn't act like he wanted to help me solve my issues at all. I left and made an appointment elsewhere...ZERO issues, incredibly helpful, squeezing me in on a Saturday. If Hyundai of Trenton does not have technicians that are trained enough to find the source of a possible water leak underneath my car, then I don't trust them to change the oil, rotate the tires, or diagnose my brakes when the tires are off either. Maybe the source of the water was as simple as the clogged AC drain that maybe got unclogged. Maybe it'll turn out to be something more serious. Nevertheless, I will never bring my cars there for service again. In addition, we have two open leased vehicles. The lack of quality local service is going to seriously influence our decision whether or not to purchase these cars at the end of the lease. Are you seeing this sales department? This dealership needs to seriously take a look at how they operate and function. Everyone needs to be on the same page, so customers are clearly and properly informed. Our time is important and we do not appreciate having it wasted. When it was Davis Hyundai our experience was somewhat better. It is unfortunate that the situation at this dealership since becoming Hyundai of Trenton has devolved to where it is currently. More

The service department at Davis Hyundai of Trenton is HORRIBLE. They do not communicate with you at all. My saga began when I had to have my sunroof repaired because it wouldn't close in late August.. T HORRIBLE. They do not communicate with you at all. My saga began when I had to have my sunroof repaired because it wouldn't close in late August.. They diagnosed the problem and said they needed to order parts. After a month of waiting, I called to see what was going on. Miraculously the day I call - the parts came in. I made an appointment to get the car repaired on a Saturday. I dropped the car off Friday evening. Late afternoon Saturday I get a call from the service tech saying his best mechanic wasn't in and he would prefer for him to do the job since it was pretty intensive. I've been waiting all week and not 1 phone call from Davis with an update or any information about my car. I've made several phone calls to them and always get the "let me check on it and I'll call you back". As of this date and time I still haven't heard from anyone in service. This has to be the most unprofessional, and customer friendLESS entity that I've ever dealt with. Do not and would not recommend this place to anyone. More

It has been extremely difficult, unfortunately, working with their service center. They have had our vehicle in their service shop for nearly 4 months, and they refuse to give our vehicle back, nor have t with their service center. They have had our vehicle in their service shop for nearly 4 months, and they refuse to give our vehicle back, nor have they returned the voice messages left. We'd like to receive communication, but they simply do not return our calls. Even more unfortunate - Hyundai corporate has been unhelpful as well. More

This dealership would not honor the free oil changes that came with my 2021 Hyundai Sonata. Free oil changes came with the lease. I would not recommend this dealership to anyone. came with my 2021 Hyundai Sonata. Free oil changes came with the lease. I would not recommend this dealership to anyone. More

The service department is absolutely horrendous to deal with. We’ll be on our third trip there this week after they’ve had my vehicle for 8 months with little to no communication from the service departmen with. We’ll be on our third trip there this week after they’ve had my vehicle for 8 months with little to no communication from the service department at all. More